Outside Account Manager

About The Team The Outside Account Management team at DoorDash partners with restaurant merchants to help them grow simply and profitably on the platform. Our mission is to support merchants throughout their journey – ensuring a positive experience while also helping them unlock meaningful growth opportunities. We work closely with merchants to understand their goals, solve operational challenges, and recommend growth strategies that fit their business while balancing thoughtful partnership with commercial impact. About The Role As a Strategic Partner Manager II (SPM) , you will own and grow relationships with a portfolio of SMB restaurant partners, operating with a high degree of autonomy and strategic judgment. You’ll lead complex, high‑impact partnerships focused on driving long‑term growth, profitability, and retention for merchants on the DoorDash platform. You will move beyond day‑to‑day account management to guide more strategic merchant conversations—helping partners think holistically about growth, operations, and how to scale their business with DoorDash. You’ll proactively adapt account plans as opportunities and challenges emerge, identify and address risks early, and consistently drive measurable outcomes across your book of business. Beyond your own accounts, you’ll play an influential role across the team—serving as a voice of the merchant internally, shaping cross‑functional initiatives, and sharing best practices that elevate how DoorDash partners with restaurants at scale. You’ll report to a regional manager within Outside Account Management. The role requires flexible scheduling, split between traveling to merchants and additional flexibility to work remotely from home or a DoorDash office. Key Responsibilities Own and grow strategic partnerships: manage a portfolio of SMB restaurant partners, consistently driving measurable growth, retention, and satisfaction. Lead advanced merchant strategy: conduct high‑impact business reviews focused on larger‑scale growth strategies, profitability, and long‑term success. Operate autonomously: proactively adjust account plans and growth strategies as merchant needs, performance, and market conditions evolve. Identify and mitigate risk: anticipate detractors, address challenges early, and implement solutions to protect merchant health and performance. Drive expansion and optimization: recommend and sell DoorDash products that support merchant growth, efficiency, and brand perception. Influence cross‑functionally: partner with Product, Operations, Sales, and other teams—driving action and outcomes without relying on manager escalation. Represent the merchant internally: surface meaningful merchant insights each quarter to inform product improvements, GTM strategy, and internal initiatives. Elevate the team: share best practices, provide feedback on decks and negotiation strategy, and support the development of Partner Managers. Qualifications 4+ years of experience in account management, customer success, or post‑sales roles with increasing scope and autonomy. Proven track record of driving measurable growth and retention across the majority of a book of business. Strong executive presence with the ability to command a room, influence without authority, and deliver compelling presentations. Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics. Advanced analytical skills, including maintaining complex spreadsheets and performing data analysis using tools such as Salesforce, Outreach, Tableau, or Sigma. Strong knowledge of third‑party delivery platforms, logistics, and multi‑sided marketplaces. Ability to synthesize data, industry trends, and merchant insights into clear, actionable recommendations. Collaborative mindset with experience serving as a trusted partner and informal mentor within a team. Benefits 401(k) plan with employer matching. 16 weeks of paid parental leave. Wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws. Medical, dental, and vision benefits. 11 paid holidays. Disability and basic life insurance, family‑forming assistance, and a mental health program. Paid Time Off Details (Salaried Roles) Flexible paid time off/vacation, plus 80 hours of paid sick time per year. Compensation Base salary range: $71,440—$120,000 USD (localized by work location). On‑target earnings (base + commissions): $102,000—$150,000 USD. Statement of Non‑Discrimination DoorDash is committed to a diverse and inclusive workplace. No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. DoorDash also strives to prevent subtle forms of inappropriate behavior, ensuring a supportive environment for all team members. #J-18808-Ljbffr DoorDash