Senior HR Generalist

Reports To:

Chief People Officer (CPO)

Direct Reports:

Scope:

Corporate seat supporting all Vicente's store locations.

Location:

Based at Corporate / Brockton, with regular travel to all store locations

Senior HR Generalist Job Description Department: People & Culture - HR, Recruiting, Training & Development, Benefits, Compliance Reports To: Chief People Officer (CPO) Direct Reports: Two HR Coordinators (store-level HR support) Scope: Corporate seat supporting all Vicente's store locations. Location: Based at Corporate / Brockton, with regular travel to all store locations

Position Summary

The Senior HR Generalist is the CPO's hands-on partner for the day-to-day people operations that keep every Vicente's location running - with recruiting as a primary focus, alongside HR administration, benefits, training logistics, and compliance, across all stores.

Supervisory Responsibility

Directly supervises two HR Coordinators, who provide store-level HR support (recruiting logistics, onboarding paperwork, store-level bench mapping, and day-to-day associate questions). This role assigns and reviews their work, consolidates their store-level input into company-wide processes (e.g., the master bench chart and org charts), and develops them toward broader HR capability as the team grows.

• Own full-cycle recruiting for corporate, back-office, and store-level roles company-wide - sourcing, screening, interviewing, and offer coordination.
• Partner with store managers and department directors on their store-level hiring needs
• Build and maintain community and vendor partnerships as an ongoing talent pipeline, particularly for new-store openings and hard-to-fill roles.
• Own and maintain the company's online application system - uptime, payment/upgrades, and preventing lost applications.
• Pull and distribute the weekly applications report, split by store location.
• Post corporate and back-office roles in our ATS system and boost across Indeed and other boards, coordinating with managers and directors on active needs.
• Schedule and coordinate interviews for corporate-level roles.
• Build and run the evergreen requisition pipeline and standing interview panels, so recruiting is continuous rather than opening-driven.
• Track recruiting pipeline status and report weekly to the CPO.

HR Administration & Employee Records

• Process new hire paperwork and maintain personnel files across all store locations.
• Review time & attendance and punch corrections to support payroll close.
• Maintain accurate employee records - status changes, pay changes, transfers - company-wide.
• Prepare Verification of Employment letters as needed.
• Process terminations and separations; confirm the correct process was followed before approving.
• Run monthly bench evaluations per store location, consolidating store-level mapping into a master bench chart; schedule the review with the CEO and Director of Retail Operations.

Training & Development (Partnership with the CPO)

• Partner with the CPO to coordinate training logistics for associates - registration, travel, lodging, and expense authorization.

Benefits Administration

• Manage enrollment and offboarding, including benefits, for all associates company-wide.

Compliance & Unemployment (Partnership with the CPO)

• Partner with the CPO to manage unemployment claims across both the EZ People system and the state UI portal, ensuring store-level teams respond accurately and on time - handling directly when needed.
• Partner with the CPO on ACA and other regulatory compliance tracking, escalating gaps or exposure as they're identified.

Employee Relations & Investigations

• Serve as the first point of contact for employee relations concerns raised by associates or store leadership across all locations.
• Conduct workplace investigations - gathering statements, documenting findings, and recommending next steps - in partnership with the CPO before any corrective action or termination is finalized.
• Maintain thorough, confidential documentation for every employee relations matter and investigation.
• Advise store managers and department leads on handling employee concerns consistently and in line with company policy.

Cross-Functional & Culture Support

• Support special HR/people-related projects as directed by the CPO or CEO.
• Organize team engagement activities for corporate/back-office staff across locations.

Qualifications

Education & Experience

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education and experience.
• 4+ years of HR generalist experience, ideally across multiple sites or in a retail/grocery environment.
• Hands-on experience with an HRIS/payroll platform (Paycor or similar) and benefits administration systems.
• Comfortable owning processes end-to-end with limited daily oversight - this seat runs independently, reporting to the CPO.
• Demonstrated ability to supervise and develop staff
• Strong organizational skills; able to manage recurring deadlines (payroll cycles, benefits enrollment, ACA reporting) without dropped items.

Work Environment & Physical Demands

• Primarily an office/corporate environment with regular travel to store locations across Massachusetts and Rhode Island.
• Some time spent on the store floor and in back-of-house areas when supporting store-level HR needs.
• Requires the ability to travel by car between locations on a regular basis.

Confidentiality

This role has regular access to confidential employee records, compensation data, and investigation findings. The Senior HR Generalist is expected to handle all such information with strict discretion, sharing it only on a need-to-know basis and in accordance with company policy and applicable law.

Vicente's Supermarket is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice, as Vicente's continues to grow.