Patient Services Representative II (PSR II)

Patient Services Representative II

We are hiring a detail-oriented and compassionate Patient Services Representative II to join our team as a radiology scheduler. In this role, you will be responsible for accurately scheduling patient exams, registering patients, verifying demographics and insurance, and providing cost and co-pay estimates. The scheduler will perform a thorough review of patient orders to ensure accurate scheduling, deliver clear exam preparation instructions, and follow established protocols to appropriately direct patient flow. Additionally, this position monitors scheduling opportunities to optimize appointment access and ensure efficient use of resources.

The ideal candidate will demonstrate strong communication skills, excellent patient service, and the ability to collaborate effectively with internal staff and referring providers. Compassionate patient interaction, attention to detail, and accuracy are essential to success in this role.

Location: Beautiful Olympia, Washington. Geographically located between the salt waters of the Puget Sound and the fresh waters of Budd Inlet and the Deschutes River. The South Sound offers stunning views of Mt. Rainier and the Olympic Mountain range.

Compensation: The pay scale is $23.37 - $28.04 - $33.09. Pay is influenced by factors specific to the applicants job-related years of experience, knowledge, skills, abilities.

Work Schedule: Per Diem/On-Call. Weekdays, typically day shift (8:00am-4:30pm)

Benefits:

• PSL (Paid Sick Leave) accruals
• A 401(k)-employer match, with a profit-sharing component
• Life and disability insurance

Position Summary:

• Perform a variety of clerical functions that support the overall operations of the Imaging Center.
• Provide compassionate and professional customer service at every interaction.
• Ensure accurate and timely scheduling of medical imaging exams and procedures.
• Ensure accurate intake and entry of demographic and insurance information.
• Demonstrate thoroughness and attention to detail when reviewing patient orders to ensure accuracy and completeness before scheduling.
• Possess strong working knowledge of the patient registration processes.
• Provide accurate and clear cost and co-pay estimates for imaging procedures.
• Collaborate with technologists to coordinate exam and procedure protocols, as needed.
• Support and assist co-workers daily to ensure smooth operations and a team-oriented work environment.
• Maintain professional and timely correspondence with internal staff and external referring providers.
• Respond promptly and thoroughly to patient and provider inquiries and referrals.
• Provide accurate information to patients regarding routine billing and insurance matters.
• Maintain scheduling productivity, consistently meeting established performance metrics for quality, accuracy, and timeliness.
• Efficiently multitask in a demanding call center setting while maintaining accuracy and professionalism.
• Handle confidential patient information with discretion and compliance with HIPAA regulations
• De-escalate basic conflict situations and recognize when escalation is necessary and requires supervisory assistance

Our Values

As a Radia employee, we'll rely on you to reflect our mission and values. At Radia Imaging Services, our mission is to deliver compassionate, patient-centered care through advanced imaging technology and expert clinical teamwork. We are committed to providing accurate, timely, and accessible diagnostic services that support better health outcomes for every patient we serve.

Our values guide everything we do:

• Excellence We hold ourselves to the highest standards of clinical quality, accuracy, and safety.
• Compassion We treat patients and families with respect, dignity, and empathy.
• Collaboration We partner with providers, staff, and communities to ensure seamless, supportive care.
• Innovation We embrace continuous improvement and leading-edge technology to better serve our patients.
• Integrity We act with honesty, professionalism, and accountability in every interaction.

South Sound Radiology is a Radia Imaging Center. We are one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations.