Community Manager
$70.04k - $118.45kBigCommerce Pty.
- **Welcome to the Agentic Commerce Era**## At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of , , and , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.The **Community Manager** is the face and architect of Commerce’s customer community experience. You will own and grow our customer-facing communities across platforms, lead a major platform migration, and launch programs that drive awareness, adoption, and customer retention. This is a high-visibility, cross-functional role sitting at the intersection of Customer Success, Marketing, and Product. This role will report directly to the Director of Customer Marketing.**What You'll Do:****Community Management & Strategy*** Own day-to-day management of Commerce's customer communities, including the Support Community, Reddit, and Facebook.* Set and execute the community strategy to drive engagement, registrations, and member growth* Moderate, facilitate, and foster meaningful conversations that support customers and showcase the Commerce brand**Platform Migration*** Lead the end-to-end migration from the current Salesforce-based community platform to a new community system including vendor evaluation, stakeholder alignment, technical coordination, content migration, and member communications* Define and own the post-launch roadmap for the new platform**Campaign & Event Activation*** Plan and execute a Commerce Community Campaign to drive awareness and new registrations across channels* Represent the community at Commerce events, trade shows, and partner activations driving on-site and post-event signups* Build scalable programs to convert event attendees and new customers into active community members**Customer Webinar Series*** Launch and manage a new customer webinar program designed to drive product adoption and deepen customer engagement with the BigCommerce platform* Own content planning, speaker coordination, promotion, and post-event follow-up**Customer Awards Program*** Own the Commerce Customer Awards from nominations and judging to promotion and recognition, amplifying customer success stories across the community and broader marketing channels* Coordinate the Customer Awards Ceremony and Dinner at Commerce Live.**Measuring Success*** Measure the correlation between community participation and customer retention, benchmarking renewal rates and NRR of active community members against non-members to demonstrate the community's impact on churn reduction* Monitor early churn signals within the community, using disengagement indicators such as declining logins, reduced post activity, and unanswered support threads to flag at-risk accounts and partner with Customer Success for proactive outreach* Report on webinar and event program performance including attendance rates, repeat attendees, and post-session product adoption metrics to connect educational engagement directly to platform adoption and retention outcomes* Build and maintain a community health dashboard in partnership with Marketing Operations that surfaces KPIs across engagement, retention, and growth delivering regular reporting to leadership that frames community as a retention and customer lifetime value driver**Who You Are*** 3-5+ years of experience in community management, customer marketing in a SaaS or ecommerce environment* Proven track record managing and growing online communities across multiple platforms (community forums, Reddit, Facebook, or similar)* Experience owning or contributing to a community platform migration or major relaunch* Familiarity with AI tools to streamline community workflows, from content drafting and moderation support to data summarization and member reporting* Strong program management skills you can run multiple workstreams simultaneously without dropping details* Excellent written and verbal communication; you write for customers, not just colleagues* Experience producing or managing webinars, virtual events, or customer education programs* Comfort with data you track community KPIs, report on them, and use them to make decisions* Collaborative by nature; you work well with Support, Marketing, Product, and Sales without needing a playbook for every handoff**Nice to Have*** Experience with community platforms such as Gainsight, or similar* Background in ecommerce or working with merchants/retailers#LI-KE1#LI-HYBRID# **(Pay Transparency Range:** $70,040.00 - $118,450.00)# **Compensation Transparency**The national base salary range for this role is posted above in this job post.Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.# **Inclusion and Belonging**## At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.Learn more about the Commerce team, culture and benefits at# **Protect Yourself Against Hiring Scams: Our Corporate Disclaimer**# Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never:* require payment of recruitment fees from candidates;* request personally identifiable information through unsanctioned websites or applications;* attempt to solicit money from you as part of the hiring process or as part of an employment offer;* solicit money to complete visa requirements as part of a job offer.If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.
- J-18808-Ljbffr BigCommerce Pty.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Community Manager in Austin, TX vacancy
$46k
...We are looking for a friendly, customer-focused, Community Manager in East Austin! Come join a team of professionally-minded, service-oriented, community-focused people who love helping our members and guests #DoMore. About the Company: Fuse Workspace, located in East...SuggestedWork at officeLocal areaFlexible hoursFUSE Workspace
Austin, TX1 day ago- Community Manager Job Locations US-TX-Austin Job ID 2026-6071 Category Community Manager Location US-TX-Austin Location Name Museo Overview We are growing -- come join our team! Sares Regis...SuggestedFull timeContract workFor contractorsWork at officeMonday to Friday
Sares- Regis Group
Austin, TX2 days ago - ...Position Overview Valiant Residential is seeking a Community Manager who is responsible for supervising, controlling, and planning the day-to-day activities of the apartment community. They are also responsible for the implementation of company policies, procedures and...SuggestedFor contractorsWork at officeLocal areaImmediate startWeekend workAfternoon shift
Valiant Residential
Austin, TX2 days ago $77.89k - $81.52k
...About the Role As an Affordable Community Manager you’ll lead property operations, financial performance, and compliance for LIHTC/HUD programs while ensuring residents love where they live. Property Details Community: Paradise Oaks Number of Units: 248 Responsibilities...SuggestedMinimum wageFull timeLocal areaFlexible hoursFairfield Residential
Austin, TX2 days ago- Marketing & Community Manager, Mid-Level Join to apply for the Marketing & Community Manager, Mid-Level role at Jobright.ai Marketing & Community Manager, Mid-Level 1 day ago Be among the first 25 applicants Join to apply for the Marketing & Community Manager, Mid-Level...SuggestedFull timeSummer work
- ...Important; applications without a covering letter will be discarded. The Role We're looking for an Organic Social Channel & Community Manager to take ownership of our organic channels and the community building around them, working from the new site in Austin...
Masons Meats Limited
Austin, TX7 days ago - Job Category : On-Site Property Management Requisition Number : COMMU010978 Posted : May 19, 2026 Full-Time Locations Showing 1 location... ...and engage with our residents to foster a strong sense of community and connection. Join us in making a difference in people’s...Full timeContract workTemporary workFor contractorsWork at officeLocal areaImmediate startFlexible hoursNight shift
- The Job The Community Manager is fully accountable for all property operations. The purpose of the Community Manager is to effectively manage and coordinate persons, activities, and available resources in order to accomplish property objectives as set forth by the Regional...For contractorsWork at officeLocal areaImmediate startMonday to FridayNight shiftWeekend workAfternoon shift
- ## Community Manager- LIHTCApplylocations: Austin, TXtime type: Full timeposted on: Posted Todayjob requisition id: R3670Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections...Temporary workFor contractorsWork at officeLocal area
$70.04k - $118.45k
Job Overview Commerce is an AI-driven ecosystem powering BigCommerce, Feedonomics, and Makeswift. The Community Manager will own and grow our customer-facing communities across platforms, lead a major platform migration, and launch programs that drive awareness, adoption...- The NRP Group is hiring a Community Manager for their Austin, TX location. This role involves overseeing property operations, financial performance, and ensuring exceptional customer service within the apartment community. The ideal candidate will have significant experience...
- ...upward mobility via career training and education. Join us and start your extraordinary journey today. Position Summary The Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident...Weekly payFull timeStart working todayWork at officeLocal areaFlexible hoursNight shiftWeekday work
- Ciranta Property Management LLC Community Manager Austin, TX·Contractor Company website Apply for Community Manager Ciranta Property Management owns and manages multiple apartment communities in Austin, San Marcos, San Antonio, Corpus Christi, and Rio Grande Valley. We...Permanent employmentFull timeContract workFor contractorsLocal areaWeekend work
- Summary:The Community Manager serves as the strength of the property by administering and supervising the overall management of the property. The ideal candidate will be responsible for the global governance of a multi-family property. Manages and coordinates team members...For contractorsWork at officeLocal area
- ...offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team... ...assets, liabilities and overall financial conditions Vendor management through contracted services Assist with routine maintenance and...Worldwide
$70k - $75k
Join to apply for the Community Manager role at FirstService Residential . Description Job Overview: Provides management, direction, and leadership to ensure the property portfolio is maintained and operated in accordance with company objectives. Responsibilities include...Full timeWork at office- ...our RSS feeds to receive instant updates as new positions become available. About Us At CCMC, we specialize in large-scale community management, transforming the industry through a resident‑centric focus. Our core values—Integrity, Respect, Service, and Community—guide...Temporary workImmediate startLong distanceFlexible hours
- ...offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team... ...Description Associa is currently looking for a Community Association Manager (CAM) to join our team. As a Community Association Manager, you...Full timeWork at officeWorldwide
- Dominium Inc is seeking a dedicated Community Manager for their property in Manor, Texas. This role involves overseeing the daily operations, managing resident relations, maintaining property standards, and ensuring compliance with housing regulations. The ideal candidate...
$130k - $150k
Community Manager - Build the Future of IT Collaboration Are you passionate about turning passive users into active collaborators? Do you thrive in environments where creativity meets structure and where tech professionals can inspire each other through shared success?...Flexible hoursShift work- About Emerge LivingEmerge Living is a premier multifamily property management firm specializing in A, B, C, and new development apartment communities across Texas, Georgia, and Florida. We are committed to delivering exceptional value to our employees, communities, residents...Work at officeWeekend workAfternoon shift
$65k
Community Manager Austin (HOA Division) We are seeking an experienced Community Manager to oversee the day‑to‑day operations of a high‑quality single‑family homeowners association (30 hours a week) while also supporting 1-2 additional portfolio communities. This role is...Full timeFor contractorsWork at officeFlexible hoursAfternoon shift- ...The Community Manager will oversee all business operations at one of our Luxury High-Rise Buildings in Downtown Austin. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge...Work at office
RPM Living
Austin, TX1 day ago - ...nation's most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents to foster a strong sense of community and connection. Join us in making a difference in people's lives...Contract workTemporary workFor contractorsLocal areaFlexible hours
Dominium Management
Austin, TX2 days ago - ...Spectrum Association Management is looking for a dedicated Community Manager in Austin, Texas. This role involves being the face of the company, engaging with community members, managing vendor relationships, and overseeing association finances. Ideal candidates will have...
Spectrum Association Management
Austin, TX2 days ago - ...FUSE Workspace in Austin is seeking a friendly Community Manager to oversee front-of-house operations. The ideal candidate will ensure a warm environment, provide exceptional customer service, and support member engagement through planning events and tours. A sales background...
FUSE Workspace
Austin, TX1 day ago - ...Gfohome, a leading new home builder in Austin, is seeking an experienced Community Sales Manager to join our team. This vital role involves driving revenue and building strong community relationships while promoting our homes and managing the entire sales process. The...
GFO Home
Austin, TX1 day ago $77.89k - $81.52k
...Fairfield Residential is seeking an Affordable Community Manager in Austin, Texas, to lead property operations and ensure compliance with LIHTC/HUD programs. You will oversee property financial performance and foster a positive living environment for residents. The ideal...Fairfield Residential
Austin, TX1 day ago- CCMC in Austin, Texas is seeking a Community Manager to lead daily operations, foster relationships, manage budgets, and ensure compliance with community goals. Candidates should have at least 3 years of relevant experience, strong leadership, and communication skills....
- Sares-Regis Group in Austin, Texas, is seeking an experienced Community Manager to oversee operations for two communities totaling 384 units. The ideal candidate will have excellent leadership skills and over 2 years of experience managing a comparable size community. This...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Community Manager. Be the first to apply!
Related searches
- senior community manager Austin, TX
- community manager remote Austin, TX
- community lead Austin, TX
- community director Austin, TX
- community relations coordinator Austin, TX
- assistant community director Austin, TX
- community sales manager Austin, TX
- community impact coordinator Austin, TX
- community outreach coordinator Austin, TX
- community leader Austin, TX