Office Manager - DDA Services

Job Description

Job Description

Benefits:

• 401(k)

Job Summary
The Office Manager will be responsible for overseeing daily administrative operations of the agency, ensuring efficient office management, and supporting staff, caregivers, and clients. This individual will play a key role in maintaining compliance with state regulations, managing client and employee files, and fostering a supportive and organized workplace.

Key Responsibilities:

• Manage day-to-day administrative tasks including answering phones, scheduling, and responding to emails.

• Oversee client intake process, including collecting required documentation and maintaining accurate records.

• Supervise office staff, providing guidance, training, and support as needed.

• Ensure compliance with state and agency policies (including DDA regulations).

• Maintain employee files, background checks, training documentation, and certifications.

• Coordinate caregiver/client scheduling and match appropriate staff to clients based on needs and availability.

• Manage timesheets, attendance, and assist with payroll processing.

• Order and manage office supplies and medical equipment inventory.

• Serve as liaison between clients, families, staff, and healthcare professionals.

• Prepare reports, maintain filing systems, and support audits and inspections.

• Support hiring, onboarding, and training processes for new employees.

Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor's degree preferred.

• Minimum of 2 years of administrative or office management experience, preferably in a healthcare or home care setting.

• Knowledge of DDA, Medicaid, or healthcare regulations is highly desirable.

• Strong organizational and multitasking skills.

• Excellent communication and interpersonal skills.

• Proficient in Microsoft Office Suite and scheduling software.

• Ability to maintain confidentiality and manage sensitive information professionally.

• Detail-oriented with strong problem-solving abilities.

Schedule:

• Monday to Friday (Full-Time) / Part-Time

• Occasional weekends or after-hours support as needed

Compensation:

• Competitive salary based on experience

• 401k

We look forward to welcoming a dedicated and organized professional to our growing team!