Call Center Patient Services Representative

Patient Services Representative (Call Center) – Cardiology Scheduling

Cardiac Study Center / Pulse Heart Institute Tacoma, WA Full-Time | Monday–Friday | No Weekends or Holidays Hybrid: Remote after 90-day in-person training

About Us

Cardiac Study Center (CSC) has partnered with Pulse Heart Institute to deliver trusted outpatient cardiology care throughout the Puget Sound region for over 50 years. In 2016, CSC joined with MultiCare Health System to form Pulse Heart Institute—bringing together clinical excellence, innovation, research, and education to improve heart health in our communities.

We serve patients across general and specialty cardiology, including Heart Failure, Vascular, Electrophysiology & Device, and Nuclear Imaging.

Why You'll Love Working With Us

• Monday–Friday schedule — no weekends or holidays
• Remote flexibility after 90-day training period
• Exposure to multi-specialty cardiology workflows
• Stable, mission-driven healthcare organization
• Supportive leadership and collaborative team culture
• Growth opportunities within scheduling, referral coordination, and broader healthcare operations

About the Role

As a Patient Services Representative (Call Center), you serve as the first point of contact for many of our cardiology patients. Your work directly impacts patient access to care, provider workflow efficiency, and the overall experience of our clinics.

In this role, you will coordinate patient scheduling, respond to inquiries with professionalism and empathy, and ensure appointment accuracy based on provider preferences and clinical needs. You will play a critical part in maintaining efficient scheduling operations while upholding compliance standards and delivering exceptional service.

This is a high-volume, detail-oriented role ideal for individuals who thrive in structured environments and enjoy helping patients navigate their care.

Day-to-Day Responsibilities

Scheduling & Access Coordination

• Schedule new and returning cardiology patient appointments
• Maintain provider schedules according to established guidelines and preferences
• Ensure accuracy of patient demographics and appointment details
• Reschedule appointments and manage cancellations as needed

Patient Communication

• Answer inbound calls in a professional and patient-centered manner
• Address patient questions or route inquiries to appropriate departments
• Coordinate communication between patients, providers, and internal teams

Compliance & Documentation

• Adhere to HIPAA and OSHA standards at all times
• Maintain accurate documentation in EMR systems
• Follow internal scheduling protocols and quality standards

Coverage Support

• Provide cross-coverage support across clinic locations as needed

What You'll Need to Succeed

Minimum Qualifications

• 2 years of customer service experience
• Strong verbal communication skills
• Ability to manage multiple tasks in a fast-paced call environment
• High attention to detail and organizational skills

Preferred Qualifications

• 1 year of healthcare experience (preferred but not required)
• Experience in medical scheduling or call center environments
• Familiarity with EMR systems

Work Environment

• Schedule: Full-time, 40 hours/week
• Shift: 8-hour shifts, Monday–Friday
• Training: 90-day in-person training period in Tacoma
• Remote Eligibility: Fully remote after successful completion of training
• Work Setting: Combination of office and remote work

Pay & Benefits

Cardiac Study Center / Pulse Heart Institute offers a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Retirement benefits
• Paid time off
• Competitive compensation

Pay Range: $21.31 – $38.59/hour

Compensation is determined based on experience, skill set, and relevant education or certifications, consistent with internal equity and pay transparency standards.

Join Our Team

If you're passionate about helping patients access timely cardiac care and thrive in a structured, team-driven environment, we'd love to hear from you.