Patient Services Representative
$16 per hourProCare Rx
SHIFT: 10am - 7pm, Monday - Friday HOURLY RATE: $16.00 The Patient Services Representative (PSR) is responsible for inbound and outbound calls/emails/text for a variety of activities related to patient’s enrollment and refills for Mail Order programs. The PSR will verify information and enter it into the system to process request to the pharmacy for filling of the prescription.
ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:
ProCare Rx is an Equal Opportunity Employer Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:
- Promptly and courteously answer incoming telephone calls.
- Manages outbound outreach for enrollment and or refills.
- Assess, prioritize and resolve client issues using good listening and comprehension skills.
- Escalate issues to management as appropriate.
- Document and retain all pertinent information.
- A minimum of 1 year of Call Center experience (both inbound and outbound call centers) - strongly preferred.
- Commercial/Medicare/Medicaid Insurance Verification background preferred.
- Patient Intake experience is a plus.
- Excellent telephone etiquette and verbal/written communication skills preferred.
- Proficient in Microsoft Office applications preferred.
- Highly organized and motivated with excellent time management skills preferred.
- Ability to work independently and on a team.
- Attention to detail.
- Bilingual English/Spanish is a plus.
- High School Graduate required.
- Pharmacy Technician Certification is a plus.
- Requires sitting, standing, and occasional light lifting.
- Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
- Time to Recharge: Paid vacation and holiday pay.
- Focus on Your Wellness: We offer a robust Employee Wellness Program.
- Invest in Your Future: 401(k) with a company match.
- Support System: Employee Assistance Program provides confidential support and counseling.
- Get Rewarded for Referring Great People: Employee referral program.
ProCare Rx is an Equal Opportunity Employer Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Vacancy posted 2 days ago
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