Bilingual Patient Coordinator

Job Description

Job Description

Children’s Cardiology, a subsidiary of Children’s Healthcare of Atlanta, is comprised of more than 60 pediatric cardiologists providing comprehensive services for patients from before birth to age 21 who have acquired or congenital heart disease. The Patient Coordinator provides a high level of patient satisfaction through great customer service and anticipating the patient’s needs while coordinating all aspects of patient care to include registering and greeting patients, verifying insurance and handling referrals.

Qualified Interpreter: After completion of training, employees who pass a company approved Qualified Interpreter exam are eligible to receive additional pay. Employees must keep the certification active to receive the additional pay.

Minimum Qualifications

• High school diploma or associates degree required.
• Minimum 3 years of healthcare front office experience.
• Current BLS certification required.
• Pediatric or family practice experience preferred.
• Medical Assistant experience preferred; certification a plus.
• EMR/EPIC experience preferred.
• Working experience with insurance processes required.
• Proficient in Microsoft Office Suite with emphasis on strong data entry skills.
• Demonstrated excellent customer service skills.
• Strong oral and written communication skills required.
• Ability to prioritize and handle multiple tasks concurrently.

Essential Duties and Responsibilities

• Demonstrate a courteous, friendly and professional demeanor while greeting patients/visitors.
• Answer incoming calls and respond appropriately to requests, directions and other inquires.
• Perform check-in/check-out duties including payments, ensuring correct patient information is in the EMR system.
• Facilitate the registration of patient information including verifying insurance eligibility and other payors.
• Confirm insurance coverage and obtains authorizations for managed care patients if applicable.
• Explain regulatory financial requirements/responsibilities to patient or responsible party and collects/posts payments.
• Collect all applicable payments from patients at time of service.
• Accurately maintain and balance daily receipts with payments collected.
• Maintain and print “Department Appointment Report.”
• Make daily updates to the “Customer Service Communication” clinic boards with correct physician, staff and team member names.
• Schedule patient appointments when appropriate.
• Assist co-workers in completion of duties when time allows; share information with co-workers.
• Travel to other assigned clinic locations as needed for coverage.
• Maintain Emergency Equipment Check for clinic location when assigned.
• Assist as or perform the duties of the Medical Assistant as needed, if applicable.
• Perform other duties and projects as assigned.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any protected category.

As a part of the recruiting and new hire process with Children’s Cardiology, employment history will be verified and ANY false statements, omissions or misrepresentations of your application or resume will result in not being hired by the company.