Clinic Manager - Primary Care - CLINIC ADMINISTRATION - Davis Medical Center

Job Summary

Summary

The Clinic Manager is a dynamic leader responsible for the strategic direction, operational oversight, and clinical coordination of one or more outpatient practices. This role partners with clinical leadership in a dyad model to ensure high-quality, patient-centered care, optimal staff performance, and efficient business operations. The Clinic Manager fosters a culture of excellence, equity, and collaboration, aligning with the health system's mission and values.

Responsibilities

Leadership & Operations

- Lead daily operations across administrative and clinical teams, including front desk, medical records, nursing, and ancillary services.

- Supervise and develop clinical and non-clinical staff, including recruitment, onboarding, performance management, and training.

- Implement and maintain practice standards, workflows, and protocols to ensure consistent, safe, and efficient care delivery.

- Coordinate provider schedules and staffing levels to meet patient needs and financial goals.

- Prepare the clinic for provider transitions and support practice growth through strategic planning and marketing efforts.

Clinical Oversight

- Collaborate with providers and care teams to optimize patient care delivery and resource utilization.

- Ensure compliance with federal, state, and organizational regulations and accreditation standards.

- Support clinical triage, patient education, and quality improvement initiatives.

Financial & Strategic Management

- Monitor and manage clinic budgets, financial performance, and revenue cycle activities.

- Analyze operational metrics and develop action plans to improve outcomes.

- Partner with senior leadership on strategic initiatives, including productivity, compensation, and scheduling.

- Conduct audits and ensure compliance with billing, documentation, and financial policies.

Patient Experience & Engagement

- Act as a patient advocate and lead service recovery efforts.

- Monitor patient satisfaction data (e.g., CGCAHPS) and implement improvement strategies.

- Communicate regularly with staff and providers about goals, feedback, and performance metrics.

- Foster a wellness culture and inclusive environment for patients and staff.

Knowledge, Skills & Abilities:

- Leadership and team management

- Strategic planning and financial acumen

- Project and performance management

- Communication and active listening

- Critical thinking and problem-solving

- Time management and coordination

- Proficiency in Microsoft Office Suite

- Knowledge of EMR systems and healthcare operations

- Other duties as assigned

Education and Experience Requirements

Education

- Bachelor's degree preferred.

- Associate degree with additional supervisory experience may be considered.

Experience

- Supervisor or leadership roles preferred.

- Experience in ambulatory care, physician practice management, or multi-site operations preferred.

Credentials

- RN license may be required for clinical manager roles in nursing-led practices.


- Specialty certifications may be required based on clinic specialty.

Work Schedule: Days

Status: Full Time Regular 1.0

Location: Davis Medical Center

Location of Job: WV:Elkins:Davis Medical Center

Talent Acquisition Specialist: View email address on click.appcast.io