Information Technology Supervisor II

Job Description and Duties

Please note, the Water Boards do not participate in E-Verify.

Are you looking for a challenging and rewarding career in Information Technology? If you enjoy helping others and working with a team of IT support professionals, then this is the position for you! Apply today and join our team.

The State Water Resources Control Board’s Division of Information Technology (DIT) has an opening for an Information Technology Supervisor II in the Division of Information Technology, Infrastructure & Client Services Branch, Help Desk & Client Services Section, Help Desk Unit. The position is located at 1001 I Street, 8 Floor, Sacramento, right in the heart of downtown next to light rail stations and other public transportation. This position requires you to be on-site at least 4 days per week.

This position performs work within the Client Services domain. The incumbent will be responsible for the full life cycle of end user device solutions, including evaluation, configuration, provisioning, training, security, asset management, and support for the end user computing environment. Under the direction of the Information Technology Manager I of the Help Desk in the Client Services Branch, Division of Information Technology.

The Information Technology Supervisor II supervises a team of 8 staff members and serves as a technical lead, demonstrating an in-depth understanding of desktop support, hardware, software and networking issues and level of expertise to perform a wide variety of tasks requiring regular innovative problem solving. This position requires the incumbent to highly technical, courteous, communicate effectively and professionally (verbal and in writing) with team members and customers, provide timely responses to internal/external customers, follow through on commitments, and consider internal/external customer input when completing work assignments.

Additional information:

Candidates must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and the ability to perform the assigned duties of the class.

If the position requires driving, you must possess a current and valid driver’s license. Please Do Not include full Social Security Number, method of eligibility, and LEAP information in your application package.

Please let us know how you heard about this position by taking this brief survey: .

You will find additional information about the job in the .

Working Conditions

Positions at the Water Boards may be eligible for telework with in-person attendance based on the operational needs of the position and might be expected to comply with after July 1, 2026.

In accordance with the Statewide Telework Policy and GC 14200, the successful candidate must reside in California upon appointment.  Proof of residency may be required.

Salary Information - CalHR salary rules allow appointment at the entrance rate (Cal. Code Regs., tit. 2, § 599.673) of a classification. For classes with alternate ranges, placement is based on education/experience. E mployees appointed to the Attorney or Water Resource Control Engineer classification will receive Recruitment Higher Above Minimum (HAM) rate in accordance with the approved

In addition, note: Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable The salary range(s) included on this job posting do not reflect the reduction in pay.

Special Requirements

The bulleted items listed are for minimum qualification purposes only. They are not to be included as part of the required application documents.

In order to be considered for this position, you must include the following:

• RPA# 25-280-104 in the “Examination or Job Title(s)” section of the State application when submitting a hardcopy application.
• Photocopies of degree and official transcripts (if needed to establish eligibility)

Must have IT Supervisor II list, transfer, or reinstatement eligibility and be reachable on the certification list. Here is the link to the exam: 

An applicant with a college degree obtained outside the United States that does meet accreditation standards must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due during final minimum qualification evaluation of candidate(s). A link of accepted evaluation agencies can be found here: .

Electronic submittal of applications and attachments through jobs.ca.gov is preferred. Emailed or faxed applications will not be accepted. You are required to complete employment history on the application form (STD. 678), including work experience, dates, hours worked, contact names and phone numbers of supervisors on the state application. Applicants who fail to submit a completed STD. 678 may be disqualified.

In the hiring interview, the panel will consider education, experience, personal development, personal traits and fitness for the job. In appraising experience, more weight may be given to the breadth of pertinent experience and evidence of the candidate's ability to accept and fulfill increasing responsibilities than to the length of his/her experience. For additional information, you may refer to the class specification.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience in supervising a team of IT professionals.
• Experience in writing performance evaluations/appraisals for subordinates.
• Experience in leadership.
• Demonstrated extensive experience providing IT customer service (help desk) to customers, stakeholders, and employees of all levels
• Open-minded, strong listening skills, and desire to support/assist customers
• Ability to communicate effectively both verbally and in writing with all levels of staff, stakeholders, business partners, and executive management
• Ability and willingness to effectively manage numerous technical and complex tasks simultaneously through completion and with changing priorities
• Ability to collaborate with others on project issues, and status, identify problems to seek improvements in IT and other work processes
• Experience in M365 Administration Troubleshooting and Support
• Experience in Azure Cloud Administration Troubleshooting and Support
• Experience in Microsoft Endpoint Configuration Manager
• Experience in Software Licensing and Installation
• Experience in Group Policy Administration
• Experience in Microsoft Intune Administration
• Experience in Service Now Administration
• Experience in Service Now Administration – Asset Management
• Experience in IT Asset Management
• Experience in Supporting and Troubleshooting Network Printers and Printing
• Experience in Microsoft Exchange Administration Troubleshooting and Support
• Experience in Active Directory Administration Troubleshooting and Support
• Experience in Modern Desktop Administration Troubleshooting and Support
• Experience working with Help Desk ticketing system (Service Now)
• Experience Troubleshooting and supporting a wide variety of IT hardware, operating systems, applications, and peripheral devices
• Experience in Information Security best practices, policies, and standards.
• Experience in MS Desktop Products and M365 Support
• Knowledge of System Software, Licensing and components
• Knowledge of Automation & Scripting
• Knowledge of Network Technology
• Must be able to work independently and within a team
• Must be able to write and follow detailed procedures and instructions.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Water Board employees may be eligible for benefits. Health benefits and leave programs are available for most permanent, full-time employees, and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements negotiated between the State of California and employee organizations that define wages, hours, and terms and conditions of employment. and

Statement of Qualifications

A Statement of Qualifications (SOQ) must be submitted along with the State Application and serves as documentation of candidate’s ability to present information clearly and concisely in writing. It should be typed, no more than one (1) page in length, using Arial 12pt Font , and normal margins.

Applications received without the SOQ addressed as stated will not be considered.

Note: Resumes, letters, and other materials will not be evaluated or considered as a response to the SOQ.

You must respond to the following questions:

2. Describe your experience performing Server and Networking. Provide examples of your experience to include the number of years of experience you have performing server and network tasks/projects.

3. Describe your experience in procuring IT assets. Include an example that outlines your role, the number of years you have performed IT asset procurement, and the associated contract amounts.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please see below for specific requirements.
  
  • For guidance on writing effective SOQs, visit:  Work4CA: How to Write a Statement of Qualifications . Artificial Intelligence (AI) tools can be useful in the development of written responses; however, it is important to use these tools responsibly and ethically. Failure to comply may result in disqualification.
• Other - Cover Letter is required and must be included.