RMA Coordinator

Managing the end-to-end return, repair, and replacement process for data center hardware, the full-time RMA Coordinator will oversee RMA operations and spare parts inventory management remotely, collaborating with technical teams and vendors to ensure efficient hardware returns and replacements. Key responsibilities Manage the complete RMA lifecycle for servers, storage, and networking equipment, ensuring timely returns and replacements Coordinate logistics for hardware returns, including shipments, documentation, and tracking with vendors Maintain accurate RMA records and inventory data using ERP and CRM systems while supporting spare parts inventory management Required qualifications Approximately 5 years of experience managing RMA processes for enterprise IT hardware Demonstrated experience coordinating end-to-end hardware returns and vendor authorizations Strong Excel skills, including experience with reporting and inventory tracking Familiarity with server, storage, and networking hardware components Experience using ERP or CRM systems for managing RMA transactions and inventory records