RMA Project Manager (Manufacturing)

Insight Global is seeking an RMA Project Manager to join an industrial machinery manufacturer fully onsite in Fairfield, OH (Mon–Fri, 7:00 AM – 3:30 PM).

You'll be responsible for owning and managing the Return Material Authorization (RMA) process from initial customer intake through technical evaluation and final resolution, ensuring strict alignment with customer, engineering, and Quality Management System (QMS) requirements.

Serving as the primary point of contact for customers regarding product returns, warranty claims, repairs, and evaluations while partnering with quality, engineering, manufacturing, and supply chain teams to ensure timely and accurate processing.

The ideal candidate will possess a working knowledge of nonconforming material control, supplier quality tracking, and RMA lifecycles within an ISO 9001 and/or AS9100 certified environment.

Key Duties & Responsibilities:

• Own and coordinate customer, supplier, and internal Return Material Authorization (RMA) activities from initial intake through technical product evaluation, inspection, repair, and final material disposition.
• Act as the central hub between Engineering, Production, Purchasing, and Logistics to track deliverables, drive failure investigations, and resolve material bottlenecks on the shop floor.
• Serve as the primary point of contact for customers and suppliers regarding return instructions, status updates, evaluation results, and final disposition.
• Review supplier documentation, certificates of conformance, and quality records to ensure alignment with internal procedures and ISO 9001 / AS9100 frameworks.
• Coordinate and support MRB activities, nonconformance reporting, and corrective/preventive action loops (CAPA).
• Maintain flawless digital records within the ERP/MRP system, tracking action items, deadlines, and quality trends to support continuous process improvement.

Required Qualifications

• 2+ years of experience in project management/coordination, manufacturing operations, quality assurance, supplier quality, or a related technical manufacturing environment.
• Experience working within an ISO 9001 and/or AS9100 certified environment.
• Experience with warranty claims, product returns, nonconforming materials, and/or quality systems.
• Experience coordinating multiple projects/RMAs, tracking action items and deadlines, and managing cross-functional deliverables.
• Working knowledge of nonconforming material control, MRB coordination, and corrective actions/CAPA.
• Ability to interpret technical drawings, specifications, and manufacturing documentation.
• Experience with ERP/MRP systems and Microsoft Office.

Preferred / Nice to Have

• Background in aerospace, gas turbine, power generation, rotating equipment, or other highly regulated manufacturing industries is highly preferred.

Compensation & Benefits

The hourly pay ranges from $40.00/hr - $45.00/hr. Exact compensation may vary and will be based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment.