Sr Customer Analyst

Senior Customer Analyst

At WK Kellogg Co, we exist to create joy and connection to inspire great days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 120 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together, these actions create positive progress for people and the planet today and for years to come. We have big plans for how we are going to accomplish this, and we would love for you to join us in this effort.

Job Overview

We are seeking a highly analytical and detail-oriented Senior Customer Analyst to support the largest grocer in market, Kroger. This role is responsible for analyzing sales data, identifying performance trends, and delivering actionable insights to drive results across channels, while also managing customer-facing initiatives such as display, e-com, pricing and promotion. The ideal candidate will be a strategic thinker with strong technical skills and a passion for turning data into impactful business drivers.

Key Relationships

Reports to the Sr. Director of Kroger Team

This position will be located in Cincinnati, which is the headquarters of the customer. Role will be 3 days in the office and 2 days working remote.

Here's What You'll Be Doing

• Account analytics - Acts as the account's go-to analytics resource, evaluating multiple data sources (e.g. Circana, Customer system data) and building analytical tools/models around areas such as pricing and promotion.
• Provides fact-based insights to help identify key distribution, pricing and placement opportunities that can grow the business.
• Accesses, analyzes, and interprets business indicators including shipments, consumption, shopper trends, inventory, pricing, key performance indicators (KPIs) as they pertain to categories/brands and their impact on the markets.
• Tracks key performance metrics like Sales Growth and Share against key benchmarks, while keeping up with weekly, monthly and ad-hoc deliverables.
• Relationship Management - Works closely with Account Executives, Sales Director and Category Management to review business trends and provide input on opportunities to improve share, profit and gross sales volume.
• Support Kroger Sr. National Account Executive and WK Retail Teams- working closely with National Account Executive to provide promotional information for the Retail Team to execute. You will also provide internal & external data/reporting to the NAE & Retail Team to analyze progress of key initiatives.
• Providing Insights - As the expert on our sales metrics, inventory and market share metrics, you will work closely with the cross-functional team to review business trends and provide your input on opportunities to improve profit and gross sales volume.
• Maximize Business Processes - Develop and maintain dashboards and reports to monitor KPIs and business metrics. Partner with account managers and cross-functional teams to support strategic initiatives and business planning, while keeping up ad-hoc deliverables.
• Lead all efforts with field level and division level teams in engaging with Kroger and store and division levels, providing sell sheets, sales metrics and upcoming plan information.

Qualifications

Required: Bachelor's degree or equivalent experience. Proficiency in Microsoft Office applications with advanced expertise in Excel and experience building PowerPoint presentations. Excellent communication skills with the ability to translate complex data into clear, actionable insights. Experience working with retailer data and ability to learn new systems quickly. Ability to thrive in a fast-paced, collaborative environment.

Preferred: Previous experience communicating complex and/or detailed information to multiple individuals/audiences with differing knowledge levels, both verbally and in writing. Experience with Kroger and their data systems. Understanding of promotional methodology and management across retailers. Previous sales and/or analytical experience. Experience working with Circana, Kroger systems (Market 6, 84.51 Stratum)

Salary Range: $84,000 - $105,000

Salary pay ranges are determined by role and level. Within the range, the successful candidate's starting base pay will be determined based on factors including job-related skills, experience, certifications, qualifications, relevant education or training, and local market conditions.

At WK Kellogg Co, our success depends on our most vital asset our people. That's why we're committed to providing you with benefits and programs that support your Total Health and your journey to be and feel your best physically, financially, emotionally, and socially.

• Incentive Plan bonus eligibility
• Health, dental and vision insurance
• Savings and Investment Plan with Company match and contribution
• Paid Time Off (includes paid sick time)
• 11 Paid Holidays
• Life Insurance, AD and D Insurance and STD/LTD
• Tuition reimbursement, adoption assistance for eligible employees
• Employee recognition program

The above offerings are subject to the terms of WKKC policies, which will control in the event of a conflict with the above descriptions. Our comprehensive and competitive benefits not only deliver value to you and your family, but also offer choice to meet your unique needs and knowledge to empower confident decision-making.

About WK Kellogg Co

At WK Kellogg Co, we bring our best to everyone, every day through our trusted foods and brands. Our journey began in 1894, when our founder W.K. Kellogg reimagined the future of food with the creation of Corn Flakes, changing breakfast forever. Since then, we have embraced the same spirit of innovation and entrepreneurship in everything we do, channeling our founder's passion and commitment to creating high quality and delicious products while fostering communities. Our iconic brand portfolio includes Frosted Flakes, Rice Krispies, Froot Loops, Kashi, Special K, Raisin Bran, Frosted Mini Wheats, and Bear Naked. With a presence in the majority of households across North America, our brands play a key role in enhancing the lives of millions of consumers every day, promoting a strong sense of physical, emotional and societal wellbeing. Our beloved brand characters, including Tony the Tiger and Toucan Sam, represent our deep connections with the consumers and communities we serve. For more information, visit

If we can help you with a reasonable accommodation throughout the application or hiring process, please email View email address on click.appcast.io

The Finer Print

The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

WK Kellogg Co is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

For US applicants: Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For additional information, please follow this link