Security Dispatcher - Full Time (Planet Hollywood LV)

The Security Dispatcher's main function is to provide a friendly and safe environment for our guests and team members while protecting company assets.

Responsibilities

• Greet guests and fellow team members with a friendly and sincere welcome.
• Be well versed in communicating with patrons over the telephone, and present a pleasant, courteous personality.
• Verify that all required equipment is on hand and functioning properly.
• Possess the ability to effectively perform in the areas of Data Entry for all applicable programs, will possess the ability to remain calm and professional, particularly during stressful situations, and will effectively multi task handling duties of the position to include phones, radio, monitors, camera locations and operation.
• Routinely review accessible video cameras and report any and all malfunctions to appropriate personnel.
• Have a thorough knowledge of all camera coverage and required sequencing in order to perform any and all reviews of all observed incidents.
• Maintain a watchful eye on the alarm systems, and upon activation, will immediately notify proper emergency personnel.
• Continuously patrol the property to ensure the safety of our guests and team members and to uphold established laws, policies, and procedures.
• Exercise good judgment in solving problems and display a realistic understanding of the issues before them. He or she must be able to facilitate resolution of customer complaints through personal action and coordination with other departments.
• Act as an ambassador of Caesars Entertainment by providing accurate and detailed directions with respect to property attractions and amenities.
• Maintain a well groomed appearance which reflects the professional appearance and demeanor of the Security Department.
• Provide assistance to civil and law enforcement authorities, including testimony in court and other administrative proceedings.
• Interview, investigate, and document all applicable incidents which require security intervention in accordance with company and department policy.
• Enforce all company policies and procedures.
• Meet the required attendance guidelines for the job and adhere to all company and department policies and procedures.
• Respond to areas of need when dispatched, in a timely manner.
• Conduct slot, pit, poker, and other drops in compliance with Nevada Gaming law and departmental procedures.
• Must be able to follow and comply with the departmental policy concerning the “Use of Force" with respect to the arrest and detention of individuals who violate laws and/or company policy.

Qualifications

• High school graduate or equivalent is required
• 1 to 2 years preferred prior security experience
• Prior experience is a position with direct guest contact is preferred.
• Ability to manage several tasks at once
• Must possess good oral and written communication skills along with a good working knowledge of basic computer programs
• Must be able to obtain and possess a Nevada Gaming Card, an Alcohol Awareness Card (AES), and have a current and valid Nevada Driver’s License.
• Must be able to work any day of the week and any shift.

ADDITIONAL REQUIREMENTS

• Must be able to work 12-hour shifts.
• Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees, or cold as low as 10 degrees.
• Must be able to physically restrain individuals when a condition of arrest exists.
• Must be able to respond calmly in crisis and stressful situations and be able to make rational decisions when handling guest and employee issues.
• Must be able to work independently.
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads and maneuver quickly on level surfaces, as well as, up and down stairs.
• Must be able to lift and carry up to 60 pounds.
• Must be able to push or pull up to 150 pounds.
• Must be able to see and, also, remember the specific details of incidents and persons.
• Must be able to give court testimony when necessary and write detailed reports.
• Must be able to read, write, speak and understand English.
• Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.
• Must pass the physical and written testing of the Western Division Security Academy (Controlled Force, Defensive Tactics, Legal Issues, Handcuffing, Tactical Communications, Use of Force, Report Writing, Searching Subjects, Emergency Response, Ethics, and Expandable Baton) within the first ninety days of employment.
• Must re-certify, between years 2 and 3, through the Western Division Security Academy , and must pass all physical, mental and environmental demands as required.

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.