Process Improvement Engineer

Process Improvement EngineerAustin, TX (Remote, but need candidates local to TX)6 month Contract with possibility to extensionClient requires the services of a Process Improvement Engineer. Worker will perform these tasks:Identify, create, and participate in the implementation of customer-focused, quality IT process improvements, enabling tools, and systems that deliver tangible value.Analyze processes, data, and systems – identify improvement opportunities and make recommendations based on results of analysis.Gather and document business requirements from all impacted stakeholdersServe as an advisor on projects, using experience and knowledge of IT Service Management best practicesLead solution design and translate design into process documentationAssist in identification of how processes can be translated into Client IT tools such as ServiceNow.Partner with Client’s IT staff from all areas to co-create processes that work for the overall organization.Use superior listening skills and effective problem-solving to identify options and ultimately recommendations where compromise and acceptance of minimally viable product is achieved.Apply critical thinking, problem-solving methodologies, and a systemic approach to design/implementation of plans related to the roll out of full-scale Service ManagementIntegrate Continuous Improvement methodology and framework into work.Partner to identify critical to quality metrics and support the operationalization of monitoring and management to deliver improved performance.Successfully deploy and support organizational change management (i.e. training, communication, knowledge transfer, stakeholder engagement, change management, etc.).Required Skills and Qualifications:4 - Experience delivering process re-design and/or best practice implementation, using approaches such as Lean and Six Sigma to achieve results4 - Experience leading problem-solving with cross-functional teams to deliver improvements4 - Experience mobilizing and leading people in cross functional teams, with excellent interpersonal and organization/management skills and an ability to motivate teams to accomplish shared goals under timelines4 - Experience with IT Service Management, ITIL practices4 - Strong verbal and written communication skills.4 - Demonstrated use of data to drive decisions, yet comfortable with ambiguity and able to balance a bias for action with an understanding of appropriate riskPreferred:2 - Experience with application of quality engineering, lean/six sigma and/or process improvement principles1 - Experience working with external vendors and/or Quality Assurance efforts a plus