Supervisor, Access Operations

Careers with real impact. Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter.

ABOUT ORSINI

Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™

OUR MISSION

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.

CORE VALUES

At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.

COMPENSATION & LOCATION

The compensation range for this position is $60,000-$65,000 per year. The position is a hybrid schedule at our Elk Grove Village location.

POSITION SUMMARY:

The Supervisor, Access Operations is responsible for front-line leadership of access specialists or technicians performing pharmacy benefit prior authorization, appeal, payer follow-up, and documentation-related activities for rare disease therapies. This role manages daily work distribution, monitors individual performance, coaches team members, validates adherence to payer and SOP requirements, and escalates complex access barriers to the Manager. The Supervisor helps ensure timely, accurate, and compliant completion of access work while supporting a high-quality employee and patient access experience.

ESSENTIAL JOB DUTIES:

Daily Team Supervision: Assign and prioritize daily work, monitor queues, support schedule adherence, review productivity, and reinforce expectations. PA, Appeal & Payer Follow-Up Support: Guide staff on payer requirements, documentation needs, PA submission readiness, appeal packet preparation, and follow-up cadence Coaching, Training & Performance Feedback: Provide real-time coaching, identify training gaps, support onboarding, and reinforce quality expectations. Quality & Compliance Monitoring: Review work for completeness, accuracy, SOP adherence, payer rule compliance, documentation standards, and HIPAA compliance Escalation & Communication: Communicate access barriers, payer issues, documentation gaps, staffing concerns, and process improvement opportunities KPIs, QUALIFICATIONS & COMPETENCIES: Key Performance Indicators • Individual and team queue aging for PA, appeal, payer follow-up, and documentation work • Daily productivity, schedule adherence, first-pass accuracy, and escalation timeliness • Training completion, coaching documentation, and corrective action follow through Required Qualifications • High school diploma or equivalent required; associate or bachelor’s degree preferred. • 3+ years of patient access, specialty pharmacy, prior authorization, appeals, reimbursement, payer follow-up, or healthcare operations experience. • 1+ year of lead, senior specialist, trainer, quality, or supervisory experience in a high-volume operational environment. Preferred Qualifications • Experience in rare disease, specialty pharmacy, limited distribution drugs, hub services, or manufacturer access programs. • Experience with pharmacy benefit PA and appeals for high-cost or complex therapies. • Experience using payer portals, case management systems, ePA tools, call center systems, or productivity dashboards. Skills & Competencies

• Strong front-line coaching, organization, and follow-through skills
• Practical knowledge of PA, appeal, payer follow-up, and documentation

workflows • Ability to monitor queues, identify aging risks, and escalate barriers promptly Disclaimer: The information written in this job description indicates the general nature and level of work to be performed. This job description is not designed to contain or be interpreted as totally comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed in this job description:

EMPLOYEE BENEFITS

We offer a comprehensive benefits package designed to support your health, financial security, and overall well-being: Medical Coverage, Dental, and Vision Coverage 401(k) with employer match Accident and Critical Illness coverage Company-paid life insurance options Generous PTO, paid holidays, and floating holidays Tuition reimbursement program. Equal Employment Opportunity Orsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. E-Verify Participation Notice We participate in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees. All offers of employment are contingent upon the successful completion of Form I-9 and verification through the E-Verify system. For more information about E-Verify, please review the official notices below: E-Verify Participation Poster (English & Spanish): Right to Work Poster (English & Spanish):