Access Center Coordinator

Job Description

Job Description

About NANI : NANI is the nation’s largest Nephrology practice. We have provided excellence in specialty kidney care for over 50 years. NANI’s nephrology practices are primarily operated in northern Illinois and throughout northern and central Indiana, with additional locations in New Jersey. NANI’s scope of care and services includes difficult-to-control hypertension, kidney disease, kidney injury, kidney transplant, and related services, as well as groundbreaking and lifesaving clinical research and consulting services.

Description

The Access Center Coordinator plays a key role in coordinating patient scheduling, insurance verification, prior authorizations, and communication activities within an outpatient Vascular Access Center. This position also supports clinical and billing operations by maintaining patient charts, facilitating physician correspondence, handling phone calls, managing patient flow, and ensuring all insurance and referral documentation is complete and accurate.

Supervisory Responsibilities

•    None

Essential Duties & Responsibilities

The following duties reflect the expectations of this role but are not intended to be all-inclusive.

Patient Scheduling & Coordination

•    Review daily schedules to optimize patient flow, fill cancellations, and accommodate urgent cases.

•    Coordinate dialysis treatments and arrange patient transportation when needed.

Insurance & Authorization

•    Verify patient insurance coverage and benefits prior to treatment.

•    Obtain required referrals and pre-authorizations for procedures.

•    Communicate with patients and insurance companies to resolve coverage or payment issues.

•    Maintain accurate and timely records of all verification and authorization activities.

Administrative Support

•    Open the center daily as assigned.

•    Manage incoming calls, route appropriately, and provide courteous assistance.

•    Perform clerical tasks including filing, correspondence, faxing, mailing, and supply ordering.

•    Serve as a liaison between physicians, dialysis facilities, and referring providers to ensure timely sharing of procedure results.

Compliance & Team Support

•    Maintain patient confidentiality and adhere to HIPAA regulations.

•    Support other center locations as needed.

•    Attend meetings, training sessions, and conference calls as required.

•    Follow all company, department, and clinical policies and procedures.

•    Maintain consistent, reliable, and punctual attendance.

Minimum Qualifications

•    High school diploma or equivalent.

•    Minimum 2 years’ experience in insurance verification within a healthcare or medical billing office.

•    Knowledge of medical terminology.

•    Experience with Medicare, Medicaid, and commercial insurance payors.

•    Proven ability to obtain insurance pre-authorizations and referrals.

•    Intermediate computer skills, including proficiency in Microsoft Word, Excel, and Outlook.