Energy Assistance Worker - Philadelphia County Assistance Office

THE POSITION The Energy Assistance Worker position with the Philadelphia County Assistance Office offers a meaningful way to support households in need. This role helps families stay safe and warm by guiding them through important steps for energy assistance. You will join a team that works with care and clarity to help customers understand their options. This position gives you the chance to make a positive difference every day! DESCRIPTION OF WORK This role supports customers applying for energy assistance by reviewing information, determining eligibility, and maintaining clear records. As an Energy Assistance Worker, you will perform the following duties: Application Processing: Review applications and complete required forms for eligibility decisions Eligibility Review: Determine customer eligibility based on income and program rules Customer Interaction: Interview customers and review documents to gather needed information Record Management: Maintain orderly case files and record all required data Notice Preparation: Prepare and send notices requesting information or informing customers of decisions Data Entry: Enter information into system screens to support accurate records Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information Seasonal, full-time employment, 37.5 hours per week Employment typically runs for 6 to 8 months during the fall and winter seasons to assist clients with the process of applying for heating assistance. Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Philadelphia, PA. The ability to telework is subject to change at any time. Hourly Rate:In some cases, the starting hourly rate may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. QUALIFICATIONS REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY Minimum Experience and Training Requirements: Two years of experience in general office work which included interviewing the public; or Any equivalent combination of experience and training. Other Requirements: You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. You must be able to perform essential job functions. Legal Requirements: A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. You must pass a background investigation.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email. Veterans: Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

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