Business Assistant I

Front Desk Patient Coordinator – Dental Office

Location: Nashville, TN Schedule: Full-Time We are looking for a friendly, organized, and patient-focused

Front Desk Patient Coordinator

to join our dental team in Nashville, TN. This position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in creating a welcoming experience for every patient. As a Patient Coordinator, you will play an important role in keeping the front office running smoothly while helping patients navigate scheduling, insurance, treatment, and their overall experience with our practice. What You’ll Do

Greet patients and create a warm, welcoming experience from check-in through check-out

Answer incoming calls, respond to patient questions, and route calls appropriately

Schedule and confirm patient appointments while maintaining an efficient provider schedule

Assist with new patient registration, paperwork, and updating patient information

Verify dental insurance benefits and eligibility

Review treatment plans, insurance estimates, and patient financial responsibilities

Collect patient payments, copays, and outstanding balances

Help patients understand their appointments and next steps in treatment

Maintain accurate patient records and documentation

Monitor schedules and help fill openings or last-minute cancellations

Communicate with the clinical team to maintain smooth patient flow throughout the day

Follow up with patients regarding unscheduled treatment and continuing care

Provide excellent customer service and professionally address patient questions or concerns

Work collaboratively with the entire dental team to meet office goals and provide an exceptional patient experience

What We’re Looking For

Previous dental front office experience preferred

Experience with dental insurance, scheduling, or treatment coordination is a plus

Friendly, professional, and confident communication skills

Strong customer service and relationship-building skills

Organized and able to manage multiple priorities in a busy environment

Dependable, team-oriented, and willing to help wherever needed

Comfortable discussing financial responsibilities with patients

Motivated by goals and contributing to the overall success of the practice

Compensation & Benefits

This is a

full-time position with a comprehensive benefits package , including: Monthly performance-based bonus opportunities based on office performance

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k)

Training and professional development

Opportunities for career growth and advancement

We are looking for someone who wants more than just a front desk position—we want a team member who enjoys building relationships with patients, contributing to office success, and growing their career in dentistry.