Customer Service

Are you someone who enjoys helping customers, solving problems, and keeping things organized? We're partnering with a growing and well-established company seeking a Customer Service Representative to join its collaborative team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys being the go-to resource for customers.

No industry or product experience is required-we're looking for someone with outstanding customer service skills, strong attention to detail, and a willingness to learn. Comprehensive training will be provided.

What You'll Do

As a Customer Service Representative, you'll play a vital role in delivering an exceptional customer experience while ensuring orders are processed accurately and efficiently. Responsibilities include:

• Answer customer calls and emails professionally, providing prompt and courteous service.
• Process customer orders, web inquiries, quotes, and order changes using company systems.
• Maintain accurate customer records and documentation.
• Respond to customer questions regarding pricing, order status, and lead times.
• Process purchase orders, credit card transactions, returns, and replacement orders.
• Coordinate technical inquiries with internal team members.
• Manage compliance-related documentation and customer tax-exempt information.
• Identify opportunities to improve processes and enhance the customer experience.
• Support and mentor newer team members while contributing to a positive, team-oriented culture.

What We're Looking For

• 2+ years of customer service, inside sales support, order processing, or administrative experience.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Comfortable learning new technology and business systems (ERP/CRM experience is a plus).
• Positive attitude with a collaborative, team-first mindset.
• Initiative to take ownership of responsibilities and continuously improve processes.

Preferred Qualifications

• Experience with ERP or CRM systems such as NetSuite, SAP, Microsoft Dynamics, Salesforce, or similar.
• Experience processing customer orders or supporting inside sales teams.
• Familiarity with tax exemption documentation or compliance processes is helpful but not required.

Why You'll Love This Opportunity

• Comprehensive training provided-no industry experience required.
• Join a stable, growing organization with a supportive team environment.
• Opportunity to develop new technical and customer service skills.
• Collaborative culture that values teamwork, continuous improvement, and employee growth.
• Competitive compensation and comprehensive benefits package.

If you're looking for an opportunity where your customer service skills will make a real impact and where you'll be supported as you grow your career, we'd love to hear from you. Apply today to learn more about this confidential opportunity!