Manager, Growth Initiatives

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Job Summary:

The Manager, Growth Initiatives sits within the broader GTM Retention team and is responsible for supporting M&A customer transitions and driving data-driven improvements across our commodity and cross-serve portfolios The role blends operational process improvement with strategic analytics, identifying gaps and inefficiencies in retention and cross serve and partnering cross-functionally to address them.

Essential Duties/Responsibilities:

M&A Planning and Execution

• Support M&A customer book transitions, partnering with sellers and internal stakeholders to ensure a seamless onboarding experience and minimal customer disruption
• Actively monitor transitioned customers post-close, identifying early attrition risks and deploying targeted retention actions
• Develop and continuously refine retention strategies for M&A, including broker-sourced customers

Operational Optimization

• Evaluate end-to-end operational processes to identify inefficiencies, gaps, and improvement opportunities to extend customer tenure and grow cross serve portfolio
• Drive improvements across the customer portfolio, including rollout of new cross serve products, attrition reduction efforts, and customer lifecycle optimization
• Partner cross-functionally with Marketing, Digital, and Operations to implement process improvements and retention/cross serve initiatives

Portfolio Performance

• Analyze customer, financial, and operational processes to identify performance gaps, friction points, and revenue leakage
• Perform segmentation analyses to isolate performance drivers and inform targeting
• Translate data insights into clear recommendations and action plans for leadership
• Support the annual/quarterly growth planning process with opportunity sizing, business cases, and tracking against committed benefits.
• Prepare presentations and performance reporting for leadership to support decision making and monthly business reviews

Working Conditions:

• Open office environment, hybrid schedule 4 days in office
• Some overtime required as special projects arise.
• Minimal travel

Minimum Requirements:

• Bachelor's degree in Business, Finance, Mathematics, Marketing, or a related field
• Minimum 5 years of experience in analytics, strategy, pricing, consulting, or a related role
• Advanced proficiency in Excel
• Experience working with large datasets and translating analysis into business actions

Preferred Qualifications:

• Background in M&A, customer retention, lifecycle management, or portfolio optimization
• Experience in energy retail
• Experience in project management
• Familiarity with cross-serve or add-on product portfolios
• Experience improving business performance based on key metrics and goals

Additional Knowledge, Skills and Abilities:

• Strong analytical and problem-solving skills
• Ability to balance strategic thinking with hands-on execution
• Excellent communication skills, including the ability to present insights to leadership
• Comfort working in ambiguous or evolving environments
• Highly organized with strong attention to detail

Physical Requirements:

• Work is primarily sedentary (desk work at a computer)

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

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Official description on file with Talent.