Field Technician

Job DescriptionJob Description Primary Objective: Syracuse, NY AreaTheField Technicianis responsible for troubleshooting, completing installations, and performing unscheduled repairs and scheduled maintenance on equipment based upon customer demand and need; and providing complete customer satisfaction politely and professionally. At Empire Petroleum Services, we believe in helping our employees and customers thrive. We're not just offering jobs – we're offering the opportunity to be part of something bigger, to make a real impact, and to grow both personally and professionally.Job Responsibilities:● Effectively analyzes problem situations about breakdowns of customer equipment and recommends to the customer actions necessary to correct the situation.● Exhibits a professional demeanor and promotes goodwill between the company and customers by providing a superior level of customer service.● Observes, analyzes, and determines corrective course of action for service and repair of customer equipment.● Performs necessary repairs to correct analyzed situations in a professional and productive manner.● Performs scheduled maintenance on equipment for contracted customers according to Company policies and procedures.● Opens and closes work orders with Dispatch, provides service repair narratives (written and verbal) for customer, and submits paperwork for time worked and repairs completed in a neat, accurate and timely manner.● Accounts for 100% of paid time.● Maintains part inventory and supplies in van.● Maintains service van to ensure that it is clean, organized, and hazard-free inside and out.● Performs factory-authorized modifications per specifications.● Responsible for maintaining personal tools required for performing the job effectively and safely.● Performs related duties as assigned or as the situation dictates.Job Requirements:● A minimum of a high school diploma/GED and/or one to three years of mechanical and electrical experience in a similar environment, or equivalent college or vocational education.● Excellent people skills and verbal communication required.● Knowledge of reading schematics and manuals.● Knowledge of mechanical and electrical equipment.● Ability to read and interpret schematics and understand necessary service and training manuals.● Ability to understand and follow verbal and/or demonstrated instructions.● Ability to maintain a good understanding of industry innovations and product availability to make recommendations based on customer needs.● Ability to safely operate personal hand tools.Benefits:● Competitive compensation packages.● Comprehensive health and wellness benefits.● Paid training, take home company vehicle, cell phone stipend.● Professional development opportunities.● Employee recognition programs.● Medical, 401(k) match, paid holidays and paid vacation.Physical Requirements:● This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.● Must obtain and maintain a DOT Medical Certification● Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Benefits:401(k)401(k) matchingCell phone reimbursementDental insuranceDisability insuranceEmployee assistance programHealth insuranceHealth savings accountLife insuranceOn-the-job trainingOpportunities for advancementPaid time offReferral programRetirement planVision insurance