Seasonal Lot Attendant - Gaylord Pacific Resort & Convention Center

Lot Attendant

The Lot Attendant is responsible for accurately collecting and reconciling revenue and parking reports while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Lot Attendant is also responsible, when stacking is necessary, for properly parking and retrieving guest vehicles while exhibiting standards of exceptional customer service. The Lot Attendant, when required, is also responsible for upholding sites management teams parking policy and procedures.

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $21-$25 per hour.

Work Schedule: The work schedule for this position is AM/PM - open days - weekends required.

The Lot Attendant is responsible for accurately collecting and reconciling revenue and parking reports while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Lot Attendant is also responsible, when stacking is necessary, for properly parking and retrieving guest vehicles while exhibiting standards of exceptional customer service. The Lot Attendant, when required, is also responsible for upholding sites management teams parking policy and procedures.

Essential Functions:

• Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate.-15%
• Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome guests to the location. Uses proper Towne Park phone etiquette. Assists guests with directions and all other inquiries. Stands while serving guests.- 15%
• Provides information about surrounding area as well as main attractions to guests as needed. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information.- 10%
• Stacks vehicles when necessary using Towne Park standards for parking. Properly secures keys for stacked vehicles. Promptly retrieves a stacked vehicle and drives slow and cautiously when delivering vehicle to the guest(s). Collects data in accordance with parking operations, if applicable.-20%
• Collects and reconciles revenue accurately; furnishes receipt upon request. Accurately categorizes tickets for audit purposes. Accurately completes shift report. Follows all bank standard operating procedures. Competently operates equipment (i.e., register, gate, POS, credit card machine, etc.).-20%
• Obtains information about daily events and rates to be charged. Secures guest keys immediately after each interaction. Maintains claim checks and guest folio archives. Produces guest vehicle inventory for billing purposes.-20%

Qualifications:

Education:

High school diploma or general education degree (GED); OR

Required Licensure, Certification, etc.:

Must be at least 18 years of age and be able to pass a criminal background check and drug screen

A valid driver's license and clean driving record

Work Experience:

One to three months related experience and/or training; OR equivalent combination of education and experience

Knowledge:

Knowledge of customer service

Skills:

Customer service experience preferred

Register/Computer experience preferred

Must be able to drive manual transmission and perform parallel parking

Must be able to read and write standard English language

Must be able to read and comprehend simple instructions, short correspondence and memos

Must be able to write simple correspondence

Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization

Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money and weight measurement, volume and distance

Ability to understand 24 hour and military time systems

Ability to understand rates applicable to time passed

Scope:

Authority to Act:

Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility:

The employee has control over resources available only

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

Working Conditions & Physical Demands:

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements:

Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Working Environment:

The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

Travel:

Travel of up to 5% may be required.