Personal Lines Insurance Account Manager

Job Description

Welcome to Finck Perras Insurance Agency Inc., where we believe in the power of genuine connection and outstanding service. Located in the heart of Easthampton, Massachusetts, we’re a dedicated team committed to helping our community protect what matters most. We’re looking for someone with a warm heart and a sharp mind to join us as a Personal Lines Insurance Account Manager. If you find joy in helping people, have a knack for clear communication, and enjoy solving problems, you might be exactly who we need. You’ll be the friendly voice and guiding hand for our clients, ensuring they feel understood and well-cared for. This isn’t just a job; it’s an opportunity to become an integral part of a supportive agency that values its team and its clients. We offer a welcoming environment where you can grow your skills and make a real difference every single day.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan
• Vision Insurance
• Life Insurance
• Disability Insurance

Responsibilities

Serve as the primary point of contact for our personal lines insurance clients.

Respond to client inquiries via phone, email, and in person with a friendly and professional demeanor.

Assist clients with policy changes, renewals, and billing inquiries.

Explain policy coverage and endorsements clearly and concisely.

Process endorsements, cancellations, and new business applications accurately.

Build and maintain strong relationships with clients, ensuring their ongoing satisfaction.

Collaborate with producers to provide exceptional client service throughout the insurance lifecycle.

Requirements

High school diploma or equivalent required.

Excellent communication and interpersonal skills.

Proficiency in Microsoft Office Suite.

Ability to manage multiple tasks and prioritize effectively.

A positive attitude and a genuine desire to help others.

Previous experience in customer service or the insurance industry is a plus.