Customer Service Representative

Ace Handyman Services Waukesha Lake Country

Are you an administrative professional with strong customer service skills and a talent for organization? Are you looking for an opportunity to turn your communication skills and engaging personality into a rewarding career with growth potential? Ace Handyman Services is a national leader in home improvement and home repair services, built around delivering exceptional customer experiences. As we continue to grow, we are looking for a highly organized, motivated, and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will be the first point of contact for our customers; helping them understand our services, scheduling appointments, coordinating craftsmen schedules, and ensuring every customer has a smooth and professional experience from start to finish. Listening to customers, helping solve their problems, and matching the right craftsman to the right job is the key to success. This is a great opportunity to grow within a nationally recognized brand that still offers the flexibility and close-knit culture of a locally owned and operated business. If this sounds like the career move you've been looking for, we'd love to talk with you!

What We Offer

• Competitive pay: $24$27 per hour
• 401(k) plan
• Paid vacation
• Cell phone reimbursement
• Company credit card
• Flexible scheduling options
• Advancement and growth opportunities
• Regular performance and pay reviews
• Supportive team environment
• Plus more!

Job Responsibilities

As our Customer Service Representative (CSR), you will be responsible for managing inbound and outbound customer communication while organizing daily schedules for our craftsmen and ongoing projects. You will educate customers on our services, pricing, and scheduling availability while providing logistical support to ensure jobs run smoothly and efficiently. Your responsibilities will include:

• Responding to job leads in a timely manner
• Answering inbound customer calls and scheduling appointments
• Coordinating schedules for multiple craftsmen and projects
• Managing job flow using dispatching and scheduling software
• Assisting with material ordering and project logistics
• Following up with customers before, during, and after service
• Returning customer calls and maintaining communication
• Helping solve operational challenges to improve customer experience
• Performing administrative paperwork and filing duties
• Supporting office operations and team communication

Qualifications

We are looking for someone who is highly organized, detail-oriented, and comfortable managing multiple priorities throughout the day. Strong communication skills, a positive attitude, and the ability to work well with both customers and craftsmen are essential. Preferred qualifications include:

• High school diploma or GED
• 35 years of administrative, scheduling, or customer service experience
• Strong customer service background
• Comfortable with sales and customer education
• Strong computer skills and adaptability with technology
• Excellent multitasking and prioritization abilities
• Strong verbal and written communication skills
• Professional phone presence and interpersonal skills
• QuickBooks Online or other accounting knowledge (preferred)
• ServiceTitan experience (major plus)
• Sales and/or marketing knowledge (preferred)
• Customer-facing service industry experience (preferred)

Why Ace Handyman Services?

We are building more than a jobs; we are building careers. If you want to work in a fast-paced environment where your work matters, your growth is supported, and your team values professionalism, accountability, and customer service, we'd love to meet you. Build a fun, rewarding career with an industry leader.

Compensation: $24.00 - $27.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.