Field Service Engineer -- Haas CNC Systems

Job Description

Job Description

Make Every Machine Count

Join a USA Today Top Workplace! Picture this: you start your day from home, drive a company-provided vehicle to a customer in Northern Illinois, connect to a Haas control, diagnose an intermittent spindle alarm, source the right parts, and get production back on schedule. By afternoon, you’re training operators on preventive maintenance for a 5-axis UMC. That’s impact—every single day.

HFO Chicago—part of the third-generation, family-owned Morris Group, Inc., one of North America’s largest machine tool distribution networks—exclusively represents Haas CNC machine tools and rotary products across Northern Illinois and Indiana. For over two decades, we’ve championed manufacturers with precision solutions that drive productivity and competitiveness.

What You’ll Do

• Travel to customer facilities to install, commission, troubleshoot, and repair Haas CNC machines and controls (vehicle and gas provided).
• Leverage online manuals, technical libraries, and vendor resources to pinpoint issues and determine corrective actions.
• Document service findings, repairs, and installation details clearly for customers and internal teams.
• Deliver after-sales technical support, operator coaching, and proactive maintenance services.
• Stay current on machine tool trends and the full Haas portfolio—mills, lathes, horizontals, verticals, rotary tables, indexers, and 5-axis platforms.
• Complete structured onboarding that includes CNC repair training and Haas factory certification within your first year.
• Report to the Service Manager and assist with related duties as needed; responsibilities may evolve with business needs.

Note: Responsibilities listed illustrate the types of work performed. Similar or logically related tasks may be assigned.

What You Bring

• Hands-on experience in mechanical/electrical service or engineering; prior CNC repair exposure is welcomed.
• Fluency reading and interpreting electrical drawings and schematics (required).
• Comfort using a laptop, smartphone, and various software tools; Microsoft Office familiarity is a plus.
• Clear, professional communication and presentation skills.
• Ability to routinely lift 40–50 lbs and work flexible hours with frequent regional travel; you’ll be dispatched daily from home to customer sites.

Rewards & Benefits

• Competitive starting pay
• Comprehensive health package with a zero-premium medical option, plus vision, dental, and company-paid life insurance
• 3+ weeks’ vacation to start and 10 paid company holidays
• 401(k) with company contribution
• Tuition reimbursement
• Employee appreciation events, perks, and an Employee Assistance Program

Travel & Workstyle

• Field-based across Northern Illinois and Indiana
• Company vehicle provided; fuel paid by the company
• Frequent driving and customer-facing work in fast-paced industrial settings

Technical Proficiencies

• Mechanical Troubleshooting Skills
• 120/208/240/480 Voltage Systems
• Journeyman’s License
• Electrical Troubleshooting
• Electrical Repair
• High Voltage Systems
• Pneumatics Troubleshooting
• Service
• Maintenance and Repair Skills
• Field Service Readiness
• CNC Machine Setup & Changeover
• Industrial Electrical Systems
• Hydraulic Systems & Components
• Equipment Diagnostics & Troubleshooting
• Mechanical Systems & Component Repair
• Lockout/Tagout (LOTO)
• Spindle Maintenance & Repair
• Electrical Schematic Reading
• Equipment Installation & Wiring
• Equipment Repair & Maintenance
• Equipment Installation
• Machine Safety Inspections

Equipment You’ll Encounter

• CNC Mill (3-4 axis VMC) (Fanuc, Bridgeport, Mazak, ProtoTRAK, Haas, Okuma, Doosan, Kitamura, Makino, Brother, Hurco, Dmg Mori Seiki, Hwachon)
• CNC Automation Solutions (Fanuc, Mazak, Haas, Siemens, Okuma, Makino, Dmg Mori Seiki, Fastems)
• Voltage Detector (Fluke, Klein Tools, Amprobe, Extech, Southwire)
• Multimeter (Fluke, Klein Tools, Amprobe, Extech, Southwire)
• CNC Laser Cutter (Mitsubishi, Mazak, Trumpf, Amada, Cincinnati, Bystronic, Prima-Power, Hankwang)
• CNC Lathe (2-4 axis) (Mazak, Haas, Okuma, Doosan, Takisawa, Dmg Mori Seiki, Samsung, Murata, Fuji, Nakamura, Hyundai - Wia, Hwachon)
• CNC Router
• CNC Swiss Lathe (Star, Citizen, Tsugami, Index, Eurotech, Tornos, Ganesh, Hanwha, Yama-Seiki, Nomura)
• CNC Grinder (Mitsubishi, Okuma, Okamoto, Studer, Amada, Toyoda, Chevalier, Anca, Walter, Tru-Tech)
• CNC Plasma Cutter (Torchmate, Alltra, Messer, Arclight, Plasmacam, Shopsabre, Vicon, Burlington)
• CAD Software (AutoCAD, Solidworks, Solid Edge, Catia, Pro-E / Creo, Autodesk Inventor, Onshape, Siemens NX, NX CAD (Siemens))
• Measurement Gauges
• CAM Software (Mastercam, Esprit, HSM Works, GibbsCAM, Mazatrol, Autodesk Fusion 360, Promill, Bobcad, Surfcam, Siemens NX, Sprutcam)
• CNC Mill (5+ axis VMC) (Fanuc, Mitsubishi, Mazak, Haas, Okuma, Kitamura, Matsuura, Mikron, Dmg Mori Seiki, Hwachon)
• CNC Lathe (5+ axis) (Mazak, Okuma, Doosan, Index, Eurotech, Miyano, Dmg Mori Seiki, Samsung, Nakamura, Hwachon)
• Universal Machining Center (5 axis UMC) (Okuma, Matsuura, Dmg Mori Seiki)
• Universal Machining Center (3-4 axis) (Okuma, Toshiba, Dmg Mori Seiki, Maho)
• Calipers and Micrometers
• Horizontal Machining Center (3-4 axis) (Haas, Okuma, Doosan, Makino, Toyoda, Niigata, Dmg Mori Seiki, Kiwa, Enshu)
• Horizontal Machining Center (5+ axis) (Mazak, Okuma, Toyoda)

Working Conditions Mental and Physical Requirements:

The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Navigate customer sites extensively; access equipment in varied locations.
• Prioritize multiple tasks and stay focused in dynamic environments.
• Periods of seated diagnostic work mixed with active hands-on repair.
• Routinely lift up to 50 lbs with assistance from tools or teammates.
• Frequent use of hands/arms; strong close and distance vision, depth perception, and focus adjustment.
• Collaborate professionally in changing conditions with customers and peers.

Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to:

• Stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing machinery.
• Work in tight or elevated spaces and within machine enclosures as needed.
• Apply precise motor control for electrical, mechanical, and diagnostic tasks.
• Operate in industrial settings with noise, lubricants, coolants, and metal chips while using required PPE.

Our Commitment

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. *