Receptionist

Join Our Caring CommunityThe Receptionist I receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist I performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.As a Receptionist I, you will serve as the first point of contact for patients, providers, and visitors, creating a welcoming, professional, and positive experience while supporting the day-to-day operations of the clinic.In this role, you will:Greet patients, providers, and visitors while delivering exceptional customer service.Manage provider schedules, coordinate appointments, confirm patient visits, and assist with rescheduling and no-show follow-up activities.Answer incoming calls, direct inquiries to the appropriate team members, and provide routine information and assistance.Maintain visitor records and ensure a smooth and efficient check-in experience.Support administrative functions such as scheduling meetings, processing mail, and assisting with general office operations.Help ensure clinic operations run efficiently by staying organized and managing multiple priorities in a fast-paced healthcare environment.Use your skills to make an impactRequired Qualifications:High School Diploma or GED1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.Must be passionate about contributing to an organization focused on continuously improving patient experiences and careExcellent customer service and phone etiquetteTeam player with a positive attitudeAbility to multitask in a fast-paced environmentAttention to detail and highly organizedKnowledge of MS Office (Word, Excel, Outlook, Access)Preferred Qualifications:Value-based care model experienceKnowledge of Medical TerminologyExperience with EMR Systems (Electronic Medical Records)Bilingual in English and SpanishYou will be reporting to the Center AdministrationWork Hours: Mondays-Fridays (8AM-5PM)Location: 4828 Coconut Creek Parkway, Coconut Creek, FL 33063Additional Information: This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.Scheduled Weekly Hours: 40Pay Range: $38,000 - $45,800 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About Us: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.