Software Engineer, Internal Applications - Enterprise

Role Description

As a Software Engineer: Internal Applications, Enterprise, you will build internal products that make technology support and administration safer, faster, and less dependent on manual intervention. A core part of the role is building the interfaces that bring employees, AI agents, and human responders together in a shared ITSM experience.

• Build frontend experiences that let employees request help, let agents gather context and take safe actions, and let human responders review, approve, or take over without losing the thread.
• Reduce reliance on broadly privileged manual actions by replacing them with narrow, auditable, policy-aware automation.
• Turn recurring technology support and administration problems into paved-path processes that can be completed consistently and, where appropriate, without a human in the loop.
• Build agentic solutions that can understand tickets, gather context, execute safe actions, and escalate intelligently when automation is not enough.
• Improve ITSM experiences across intake, routing, execution, handoff, and auditability.
• Create reusable tools, APIs, and execution primitives that agents and operators can use safely across enterprise systems.
• Design internal applications that pair strong frontend usability with robust backend systems, especially for complex operational tasks.
• Partner closely with IT, Security, and business teams to identify where software can remove friction, reduce risk, and improve operational leverage.
• Work with IAM and Security partners to ensure internal applications align with Zero Trust principles, RBAC expectations, and compliance needs.
• Build backend foundations that support secure products across identity, ITSM, ticketing, and service integrations.
• Strengthen monitoring, observability, and incident readiness for the systems behind these experiences.
• Manage multiple initiatives while maintaining a high bar for usability, implementation quality, and operational follow-through.

Qualifications

• Strong experience building production software across both frontend and backend layers, with particular strength in modern frontend development.
• Experience designing interfaces for complex operational products, internal tools, or case-management systems.
• A track record of turning ambiguous operational problems into clear, usable products or systems.
• Solid backend engineering fundamentals in API design, data modeling, integrations, and system reliability.
• Experience building internal platforms, support tooling, automation systems, or operational products.
• Interest in agentic systems, ITSM, enterprise administration, or software that reduces manual operational burden.
• Strong judgment around security, access boundaries, and designing systems that constrain risky actions rather than simply making them easier.
• Excellent stakeholder management skills and ability to work cross-functionally with IT, Security, and business teams.
• Clear and concise communication skills to explain technical concepts to both technical and non-technical audiences.
• A self-starter with strong analytical and problem-solving skills.

Requirements

• Experience with enterprise SaaS administration, identity systems, or privileged operational tooling.
• Experience building AI-assisted or agentic support systems.
• Experience with ticketing systems, request routing, approval flows, or operational case management.
• Experience designing reusable toolsets or platforms consumed by both humans and agents.
• Familiarity with compliance frameworks such as SOC 2, ISO 27001, FedRAMP, and NIST.

Benefits

• This role is either fully remote or based in San Francisco, CA.
• We offer relocation assistance to new employees.