Customer Service Representative

Customer Service Representative

At Suburban Automotive Services, we're driving the evolution of the automotive industry. Starting as a single family-run dealership in 1948, we adapted our focus toward unique business verticals that deliver innovative solutions to advance our clients' products and services: Suburban Accessories, GLS North America, The Paint Shop, and Competitive Vehicle Services.

From top-tier OEM accessories and sales support to fleet management, garage services, and custom vehicle solutions, we're committed to excellence in every detail. Our decades of experience, combined with the capabilities of our four business verticals, keep our clients at the forefront of their markets.

Our team members are one of our greatest assets. Join us and become part of a driven, dynamic, and future-focused company that's paving the way for tomorrow's industries.

• Stability & Success : 75+ years of family-owned excellence.
• Work-Life Balance : Consistent scheduling so you'll always know when you're working.
• Weekly Pay & On-Demand Pay : Get paid every week, with access to same-day pay when you need it.
• Benefits For All Stages of Life : From medical, dental, and vision coverage, to disability and life insurance, we've got you covered.
• 401K with Company Match : Plan for your future while working with us.
• Paid Time Off : 2 weeks of PTO starting after just 30 days.
• Recognition Programs : We celebrate your hard work through multiple recognition programs based on service, values, and performance.
• Growth & Leadership Experience : We believe in developing our team and promoting from within.
• Inclusive Work Culture : Work alongside diverse talent with a range of skills and knowledge.
• Community Engagement : We're proud to support our local communities through participation in various events.

As the nation's most prominent vehicle accessory distributor, we partner with several OEMs (Original Equipment Manufacturers) to help deliver vehicle personalization to the customer. This position supports customer service-oriented dealings that require you to interact with hundreds of Dealerships each week across the country to resolve support issues and ensure a best-in-class customer experience. In addition to being the best in the business regarding customer interactions, you must be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Salary Overview: The pay rate for this role starts at $19 per hour based on experience.

Hours:

The hours for this role are Monday through Friday 8am to 5pm.

Customer Service Representative Responsibilities include:

• Process sales orders, create parts invoices, and repair orders.
• Complete online customer eCommerce orders and dealer orders.
• The candidate will be trained in accessory product knowledge to become a resource for model fit, application, and installation.
• Daily office functions & clerical tasks (filing, reconciliation, invoicing, shipping, etc.)
• Utilize proper phone etiquette and effective customer service skills to support dealership customers when capturing sales orders or resolving issues.
• Create Excel tracking sheets to communicate local and regional sales promotions.
• Use analytical skills to solve problems for dealers when necessary.
• Other duties as assigned.
• Adhere to Suburban Automotive Service's DRIVEN values and align business practices to support the SAS mission and vision.

Customer Service Representative Qualifications and Skills:

• Ability to read, write, and speak English.
• Ability to pass the drug screen and background check.
• Consistent work history and attendance record.
• Ability to multi-task with strong follow-up skills.
• Intermediate Microsoft Office skills (Excel/PowerPoint/Windows).
• Basic understanding of dealership operations.
• High School Diploma or GED.
• 1-2 years of prior customer service experience.
• Advanced computer skills.
• Ability to adapt and learn innovative technologies.
• Ability to perform repetitive actions for extended periods.
• Ability to adapt to industry changes.
• Must be able to work independently and in teams.
• Must be able to work in a fast-paced environment.
• Must be attentive to details.
• Experience with NetSuite is preferred.

Customer Service Representative Working Conditions and Physical Demands include:

• Must be okay with taking 50+ calls per day.
• Must be okay with sitting for extended periods.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.