Call Center Representative (Weekend Warrior - Part Time)

Job Description

Job Description

Grow with us! HANSONS is a top ranked home improvement company that is continuously growing and expanding. We are looking for people like you who want to join the team while constantly develop and grow within the company. Starting in our Call Center as an Inside Sales Representative, the normal advancement is to a lead, supervisor, Call Center Manager, Call Center Director, Marketing Director (overseeing the Call Center and Sales teams) and continue to grow from there!

The Weekend Warrior Call Center Representative is a part-time role designed for individuals who want to make an impact in a high-energy environment without a full weekday commitment. This role focuses on qualifying leads and confirming appointments on our highest-volume days — Friday, Saturday, and Sunday — supporting Hansons’ Certified Home Improvement Experts heading into and across the weekend.

What We Offer:

• Part-time opportunity working Friday, Saturday and Sunday
• Fridays 10:30am-7pm, Saturday 8am-4pm, Sunday 9am-5pm
• $20/Hour plus incentive pay and $1 Shift Differential Pay for all day Saturdays & Sundays as well as past 6pm on Fridays
• Weekly pay via direct deposit
• Tools to help you develop and grow internally
• Referral bonuses earning up to $1,500/referral
• Customer referral bonus of $500/customer scheduled for install
• Committees to join such as Fun Committee and Well-Being Committee
• And So Much More!

What You Will Do:

• Provide outstanding customer experience when answering inbound & outbound calls to qualify and schedule appointments for product presentations.
• Delight out customers by building rapport with them to enhance overall customer experience.
• Deliver a world class customer experience while showcasing listening skills by appropriately responding to customer verbal queues and answering questions.
• Determine customer needs and provide assurance and solutions to those needs.
• Utilize internal business tools and applications to effectively assist customer inquiries.
• Demonstrate accuracy of work with an eye for detail in completing documentation in the scheduling system.
• Support sales representatives via phone & email, as needed.
• Present professionalism always; whether on the phone with a prospective customer or awaiting a call.
• Must be able to work in a team environment, communicate with other agents and promote a positive work ethic.
• Complete other duties and special projects as assigned

What We Require:

• High school diploma or GED required
• Minimum 1 year of sales, marketing or customer service experience
• Highly motivated, dependable, energetic, and positive
• Strong verbal communication, active listening, and interpersonal skills
• Ability to engage customers and guide them toward committing to an appointment
• Reliable, punctual and demonstrates a strong work ethic
• Preferred: Some college, 2+ years of relevant experience, call center background
  

Physical Requirements:

• Must be able to remain sitting in a stationary position for prolonged periods
• Requires the ability to move about inside the office
• Must be able to move items weighing up to 25 pounds
• Must be able to communicate effectively with staff, customers, vendors, and the public
• Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer

Hours/Schedule:

Full-time or Part-Time available, 20 - 40 hours per week/52 weeks per year. Standard hours are M – F, 8:00 – 9:00 and every other Sunday from 8:00 – 8:00, but due to cyclical nature of position, some overtime, including evening and weekend hours, will be required to complete projects under deadlines. Some local and statewide travel may be required.

It is the policy of 1-800 Hansons, LLC not to discriminate against age, color , sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.

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