Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my State Farm agency in 2011, and since then, I’ve built a strong, motivated team of seven. Before opening my agency, I worked in big-box retail management and served in the military, following in the footsteps of three generations of soldiers in my family. That experience taught me the value of leadership, discipline, and integrity—principles that continue to guide my business every day.

I was born and raised in Dayton and am passionate about giving back to the community that shaped me. I serve on the Dayton Public Schools Foundation Board and actively participate in Habitat for Humanity and Shoes for the Shoeless. My family and I are also very involved in our local church.

My agency is proud to be the #1 office in Ohio for sales, but what truly defines us is our culture. We’re a high-performing team that stays grounded and connected—a family-style environment where everyone supports each other’s success. The office itself is beautiful, casual, and welcoming, with a relaxed dress code and positive energy.

I offer paid benefits and vacation that increases with tenure, as well as health insurance and a focus on work-life balance. I’m always looking for positive, happy, and growth-oriented team members who want to be part of something exceptional—people who work hard, enjoy what they do, and take pride in being part of a winning team.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Clinton Coble - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.