Salesforce Technical Lead

Salesforce Technical Lead

This leadership position will serve as the primary technical authority for the Information Technology Salesforce instance, overseeing the entire software development lifecycle including, planning, design, development, testing, and ongoing support. They will lead a team of Salesforce professionals, guiding them towards delivering high-quality solutions aligned with organizational goals.

The Salesforce Technical Lead will bring a high level of expertise in the Salesforce platform and will focus on maximizing system efficiencies and better capitalizing on the features and benefits relative to the needs of various user groups. They will apply proven communication skills, problem-solving skills, and knowledge of best practices to create and support simple, scalable, compliant, and more automated ASPCA mission-critical information and systems. The ideal candidate will have excellent interpersonal skills, be a team player, and have a desire to support the ASPCA in achieving our mission of ending cruelty to animals.

In this position, you will never be bored! The ASPCA supports a broad portfolio of technologies to support a highly mobile and diverse staff. Maintaining a presence in multiple geographic locations, the team provides support (hands-on and remote) to over a dozen facilities and field operations, and over a thousand individual staff members. Your work will be integral to the organization as you work cross-functionally to ensure ASPCA staff, partners and communities have the systems needed to work effectively and efficiently to improve animal welfare.

This remote-based position (which requires travel, as described below) is open to all eligible candidates based within the United States. Please note, a Cover Letter is required to complete your application.

The Information Technology (IT) department supports and improves a broad portfolio of technologies to support our staff. IT ensures that all ASPCA staff, partners, and communities have the systems needed to work effectively and efficiently to improve animal welfare. The sub-teams within IT include Product, Data and Reporting Solutions, Operations and Information Security, Technical Support, Enterprise Architecture, and Business Operations.

Responsibilities:

Staff Management

• Manage a team of 3 employees to succeed in their role by communicating clear expectations, providing opportunities for learning & development, and building positive and trusting relationships.
• Support your direct reports by holding regular effective feedback conversations, career conversations, annual performance evaluations, and ongoing check-in conversations with each team member on a cadence that's appropriate for their role(s).
• Lead and develop a team of Salesforce professionals including a Senior Salesforce Developer, Salesforce Developer, and Salesforce Administrator/Release Manager; imbue team with a good understanding of the ASPCA's mission, teams, and priorities
• Ensure the most significant efforts of the team are aligned to the most significant outcomes; continually assess and redirect team efforts for maximum impact
• Provide training and career growth opportunities that empower the team to lead projects and take on the day-to-day management of initiatives
• Oversee activities of the team and ensure project plans and delivery commitments are met
• Work with team members to identify professional opportunities for growth and provide necessary mentoring, coaching, and training; ensure effective cross-training and proactively look for and fill gaps in the team's skills
• Perform people management and support tasks for team, including approving timesheets and scheduling requests, regular 1-1 meetings, quarterly/semi-annual performance/development meetings, annual performance reviews and goal-setting tasks
• Appraise individual and team performance: provide feedback, remediation, and motivation
• Interview and assess candidates for open positions

Technical Leadership & Product Development

• Serve as the primary technical authority for the Information Technology Salesforce instance initiatives, providing technical guidance and mentorship to the team, fostering best practices and code quality
• Lead and be responsible for the planning, development, and implementation of custom and scalable Salesforce solutions
• Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products
• Oversee the creation and management of administration processes including workflows, validation rules, approval processes, assignment rules, processes, and flows
• Apply in-depth knowledge of the standard capabilities of Salesforce and successfully expand on those capabilities using custom code as needed and third-party integrations
• Oversee technical initiatives to produce highly optimized, well-architected and easy-to-maintain solutions
• Identify synergies and opportunities for optimization and templatization of code for larger impact across development efforts
• Advise on complex technical needs by identifying possible short-term and long-term solutions
• Oversee the CI/CD processes working closely with the Salesforce Administrator/Release Manager on consistent and repeatable pipeline management ensuring successful deployments using Gearset

Strategy and Collaboration

• Collaborate with IT Product Managers to help develop business solutions and understand the business workflows
• Meet with clients to determine and document business, functional, technical requirements, and design deliverables
• Clearly communicate with team and where necessary to stakeholders the current state of a project, the benefits and risks to a solution's feasibility and functionality, and detailed level of effort estimates for proposed solutions
• Collaborate with Product Development and Product Management team members and other stakeholders to proactively identify new and creative opportunities to use Salesforce and make efficiencies with existing products
• Be the authority and champion of Salesforce to help identify when Salesforce would be the right application and empower end-users currently using Salesforce
• Assist in prioritization and ongoing roadmap of Salesforce initiatives, and collaborate across the organization on the creation, execution, and prioritization of configuration and customization requests that support business priorities
• Work closely with program and technology colleagues to understand the organization's strategy and implement scalable, modern, long-term solutions

Data Management and Operations

• Oversee the development of reports, dashboards, workflows, and processes to continuously monitor data quality and integrity
• Conduct code reviews, enforce standards, optimize performance, and ensure adherence to security protocols.
• Ensure system and data integrity by establishing end-user best practices
• Monitor, assess and report on Salesforce system health and usage; identify needed system improvements
• In conjunction with the team, align and maintain user profiles, roles, permissions, record distribution, security, queues, licenses, capacity, database, and storage limits
• Serve as the point of escalation on complex issues

Qualifications

• Helps create connections between people, ideas and plans Can be depended on to accept accountability for and effectively execute responsibilities
• Gathers sufficient information to make a decision, and acts swiftly to choose or propose a course of action
• Regularly evaluates results and iterates to improve processes
• Plans, organizes and prioritizes work
• Uses internal resources effectively (including financial, people, technology, communications)
• Finds and applies improvements to the current way of doing things
• Seeks to understand others' perspectives and willingly comes together with others to achieve collective goals
• Presents information clearly in verbal and written form
• Considers impact of decisions on co-workers or external partners and their work
• Displays courage and determination in the face of challenges and inspires others to do the same
• Experiments with and implements approaches that improve and expand upon our work
• Supports the development of others within and across teams by proactively sharing advice and knowledge
• Gives and invites feedback, and seeks opportunities for improvement
• Cultivates a climate in which individual differences and perspectives are valued, encouraged, and supported
• Able to understand business impact and manage priorities and deadlines accordingly
• Able to analyze trends and patterns in issues, and direct mitigation strategies
• Ability to exemplify ASPCA's core values and behavioral competencies
• Advanced proficiency with Force.com Platform (Apex, VisualForce, Salesforce APIs, SOQL, Unit Testing) required
• Advanced proficiency with Salesforce Lightning and configuring Lightning Web Components required
• Advanced proficiency with Salesforce Flow Builder required
• Advanced proficiency of Salesforce.com platform out-of-the-box functionality and configuration required
• Proficiency developing and modifying systems including coding, testing, debugging and documenting programs preferred
• Proficiency with Force.com Migration Tool required - Understanding of data migration from CSV, SQL or other systems to the Salesforce platform, using tools such