P&C Systems Analyst

As a Systems Analyst at H&R Block, you will be responsible for supporting and optimizing the People & Culture (P&C) systems. Your role will involve analyzing system requirements, troubleshooting technical issues, and implementing system enhancements to ensure efficient operation of P&C processes. You will work closely with P&C professionals to understand their needs, translate them into system requirements, and provide ongoing support. Your expertise will contribute to the smooth running of P&C operations, improving the user experience for employees and enabling the P&C team to deliver excellent service. This role requires strong technical skills, a deep understanding of P&C processes, and the ability to work effectively with both technical and non-technical stakeholders.

Day to day you'll...

• Responsible for the functionality, performance, and support of assigned People & Culture systems, including Workday HCM, Talent Acquisition, Timekeeping, and Learning Management platforms
• Develop and maintain a strong understanding of P&C business needs, translating requirements into clear system objectives and deliverables while building effective partnerships across People & Culture and IT
• Manage day‑to‑day system operations , including routine functional maintenance, configuration updates, testing, and troubleshooting activities
• Plan, develop, and execute test cycles for regular patches, quarterly releases, system enhancements, and other updates, including preparing end‑user guides, process documentation, and communications for impacted stakeholders
• Serve as the Tier 3 Functional Expert by collaborating with the People Resource Center or support teams, providing documentation, FAQs, and guidance to resolve complex user inquiries or issues
• Support recurring and seasonal business activities , including executing business processes, performing mass transactions, configuring annual events, and managing regularly scheduled system changes
• Maintain knowledge of system roadmaps and industry trends, contributing to and participating in system improvements, enhancements, and new functionality. Partner with vendors to align platform capabilities with business priorities
• Participate in cross‑functional projects ranging from small enhancements to large system implementations, ensuring processes and solutions align with P&C system functionality and business requirements
• Contribute to knowledge transfer and team capability, including preparing documentation, training new team members, and coordinating with vendors to ensure delivery on commitments

• Bachelor’s degree in a related field, or an equivalent combination of education and related work experience
• 1-3 years’ experience supporting Workday HCM Core processes, TA systems or similar People & Culture systems
• Knowledge of People & Culture or Talent Acquisition operations with demonstrated ability to manage projects from planning through implementation
• HRIS reporting and testing experience

• Knowledge of technical planning and testing tools
• Proficiency with Microsoft Office and related productivity or planning tools
• Ability to work effectively both independently and within diverse, collaborative teams
• Excellent verbal, written, and interpersonal communication skills, including the ability to present complex information to various audiences
• Strong organizational skills with the ability to set priorities and manage deadlines
• Proven analytical, problem‑solving, and decision‑making abilities

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.