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Account Specialist

$60k - $65k

StaffBright

Account Specialist

Make your application after reading the following skill and qualification requirements for this position.

Location: Greater Cleveland, Ohio

Salary: $60,000 to $65,000

Position Overview

We are seeking an Account Specialist to support existing customer accounts and serve as a key point of contact between customers and internal teams. This position is heavily focused on customer service, order management, quoting, and day to day account support.

The Account Specialist will respond to customer requests, prepare quotes and offers, process purchase orders, monitor orders, and coordinate internally to ensure customer needs are addressed accurately and on time. The ideal candidate is organized, responsive, comfortable managing multiple priorities, and able to build strong relationships with customers.

Responsibilities

Serve as a primary point of contact for assigned customer accounts

Respond to customer questions, requests, and order related issues

Review RFQs and prepare customer quotes and offers

Receive, review, and process customer purchase orders

Manage order entry and monitor orders through completion

Communicate pricing, availability, delivery information, and order status to customers

Coordinate with purchasing, sales, operations, logistics, and other internal departments

Maintain accurate customer, order, pricing, and account information within internal systems

Assist with resolving delivery, pricing, inventory, and order discrepancies

Support existing accounts and strengthen customer relationships

Maintain organized documentation and follow up on outstanding customer requests

Work with customer drawings and product information as needed

Provide responsive customer service while managing multiple accounts and priorities

Qualifications

Bachelors degree or equivalent professional experience

xhqgsiq Previous customer service, account support, sales support, or order management experience

Strong written and verbal communication skills

Ability to work independently and manage multiple priorities

Strong attention to detail and organizational skills

Experience with customer orders, quotes, pricing, or purchase orders preferred

Manufacturing, automotive, industrial, distribution, or similar experience preferred

Salesforce experience preferred

SAP or other ERP system experience preferred

Experience reviewing customer drawings or technical product information is a plus

Vacancy posted 2 days ago
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