Account Specialist
$60k - $65kStaffBright
Account Specialist
Make your application after reading the following skill and qualification requirements for this position.Location: Greater Cleveland, Ohio
Salary: $60,000 to $65,000
Position Overview
We are seeking an Account Specialist to support existing customer accounts and serve as a key point of contact between customers and internal teams. This position is heavily focused on customer service, order management, quoting, and day to day account support.
The Account Specialist will respond to customer requests, prepare quotes and offers, process purchase orders, monitor orders, and coordinate internally to ensure customer needs are addressed accurately and on time. The ideal candidate is organized, responsive, comfortable managing multiple priorities, and able to build strong relationships with customers.
Responsibilities
Serve as a primary point of contact for assigned customer accounts
Respond to customer questions, requests, and order related issues
Review RFQs and prepare customer quotes and offers
Receive, review, and process customer purchase orders
Manage order entry and monitor orders through completion
Communicate pricing, availability, delivery information, and order status to customers
Coordinate with purchasing, sales, operations, logistics, and other internal departments
Maintain accurate customer, order, pricing, and account information within internal systems
Assist with resolving delivery, pricing, inventory, and order discrepancies
Support existing accounts and strengthen customer relationships
Maintain organized documentation and follow up on outstanding customer requests
Work with customer drawings and product information as needed
Provide responsive customer service while managing multiple accounts and priorities
Qualifications
Bachelors degree or equivalent professional experience
xhqgsiq Previous customer service, account support, sales support, or order management experience
Strong written and verbal communication skills
Ability to work independently and manage multiple priorities
Strong attention to detail and organizational skills
Experience with customer orders, quotes, pricing, or purchase orders preferred
Manufacturing, automotive, industrial, distribution, or similar experience preferred
Salesforce experience preferred
SAP or other ERP system experience preferred
Experience reviewing customer drawings or technical product information is a plus
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