Customer Service Representative

Overview Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. Responsibilities Ensure every customer experience is top notch in quality. Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues. Take an active role in selling Graybar goods and services on inbound calls. Provide support on product selection and application. Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims. Requirements Strong communication skills. Ability to handle a variety of customer situations with enthusiasm and tact. Some retail or counter sales experience preferred. High School education required; 2-year or 4-year degree preferred. Compensation Expected rate of pay: $21.50 hourly, depending on experience. Schedule Monday through Friday, 7:00 a.m. to 4:00 p.m. Benefits Medical, Dental, Vision, and Prescription Drug benefits. Life Insurance coverage for you and options for your family. Flexible Spending Accounts. Disability Benefits at no cost to you. Profit Sharing Plans. 401(k) Savings Plan with company match. Paid Vacation & Sick Days. Paid Holidays. Paid Wellness Day. Volunteer with Community Time Off. Predictable Work Schedules (no weekends or nights for most roles). Employee Recognition Program. Educational Reimbursement and Career Development Programs. Additional perks that support well-being and career growth. Equal Opportunity Employer Vet/Disabled. #J-18808-Ljbffr