Cisco Data Analyst Level 1

Overview

Job Title: Cisco Data Analyst Level 1

Location: Remote / USA

Type: Independent Contract (Contractor / Non-Employee)

Start Date: ASAP

Pay Rate: $30.00-$32.77 per hour

Primary Focus: Responsible for analyzing and providing data results globally for the eligibility for a client’s partner programs. All duties and responsibilities performed in accordance with the Mission, Vision and Core Values of Cayuse.

Responsibilities

Duties

• Analysis of data regarding partner metrics

• Biannual analysis of data to identify eligibility of partners within the program

• Monitor and respond to inquiries submitted via internal email

• Monitor and respond to cases in helpdesk queue

• Data analysis from various sources for automation and development of reports and dashboards

• Identify process and data threading gaps for production of key metrics and collaborate with cross-functional teams to resolve issues

• Partner with and influence the Business, IT and Operational stakeholders as necessary for developing the testing and training strategies and execution plans

• Understand and influence upstream and downstream stakeholders of the effort to Integrate internal data in order to create a complete Customer Success picture

Problem Solving

• Responsible for working collaboratively with diverse teams and stakeholders to identify challenges, gather input, and develop effective solutions.

• Facilitate communication across groups, evaluates options, and helps implement strategies that meet organizational goals.

• Provides assistance and information in a prompt manner.

• Manage continuous improvement through ongoing collection of data and information regarding customer requirements.

• Understand and responds to others’ using active listening skills and tactful communication.

• Ability to resolve issues following the parameters and guidelines of the client.

Accountability

• Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness.

• Ensures customer satisfaction through follow up and special efforts.

• Assist new employees with training through shadowing opportunities and explanation of work process as requested.

Qualifications

Education / Experience

• Bachelor's degree or relevant experience.

• Proven experience in Sales, Service and/or Customer Success operations with strong empathy for stakeholders and customers

• Project management, data analysis and reporting with related toolset expertise:

• Excel (3-5 years’ experience)

• SharePoint

• Databases

• Get & Transform (Power Query)

• Visual Studio

• Microsoft SQL Server (1-2 years’ experience)

• SSIS (1-2 years’ experience)

• Ability to manage influence through persuasion, negotiation, and consensus building

• Excellent communication and presentation skills, experience working with cross-functional teams

• Must be able to operate in a fast paced, high stress environment and handle ambiguity

• Demonstrated desire for continuous learning and improvement.

Technical Knowledge

• Minimum of 3+ years’ experience in two of the following testing toolsets or frameworks: Excel, Microsoft Office

Human Relationship Skills

• Speaks with clarity, articulation, and is aware of own non-verbal communication.

• Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress.

• Demonstrate ability to learn quickly and thrive in high-energy team environment.

• Strong written and spoken communication skills.

• Must be able to work independently, as well as with a team.

• Ability to function in a diverse work environment.

• Experience in a customer service role.

Additional Abilities

• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Relationships

Reports to: Delivery Manager

Works with:

• Serves client customers

• Cayuse

Working Conditions

• Normal physical conditions

• General office environment

• Must be able to sit for long periods of time looking at computer screen

• May be asked to work a flexible schedule which may include holidays

• May be asked to travel for business or professional development purposes

• May be asked to work hours outside of normal business hours

Pay Range

USD $30.00 - USD $32.77 /Hr.

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Location US-

ID 2026-3661

Category Information Technology

Position Type Independent Contractor

Remote Yes

Clearance Required None