Spa Guest Service Coordinator

Job Description

Job Description

Locations Hiring: Midlothian and Richmond

About Scents of Serenity:

Scents of Serenity Organic Spa is Richmond's destination for organic luxury and pure tranquility. Voted Best Day Spa 14 years in a row by Virginia Living Magazine, and recognized by Inc. 5000 and RVA25 as one of the fastest-growing private companies in the nation and locally, we pride ourselves on offering exquisite experiences that are rooted in holistic wellness, intentional hospitality, and a passion for organic spa services.

With four award-winning locations and a team culture that values growth, integrity, and connection, we are now hiring Guest Services Spa Coordinators who are passionate about delivering elevated guest care-and who are seeking more than just a job.

This is not a short-term or transitional position. We are looking for career-minded individuals eager to grow within the luxury hospitality or wellness field who can contribute meaningfully to our expanding team.

Why Our Team Members Love It Here:

"Scents of Serenity has always cultivated a safe and inspiring environment where I feel empowered to grow, supported by incredible leadership, and surrounded by a team that truly cares."

"The obvious perk of the job is working in such a beautiful space where everything is organic and the guests are happy. What you get to know once you meet everyone is that each Scents of Serenity team member is a healer, a teacher, and a friend. We support each others growth and individuality. You are valued. Melanie has created this amazing place for healing which puts so much back into the Richmond community but that also applies among the staff. I am always learning and feel so supported. Each new day is an opportunity for growth on a professional level as well as personal."

"Scents of Serenity has felt like home to me from the moment I walked in. This is truly a safe and peaceful environment. We all treat each other with the utmost respect!"

"I love working at Scents of Serenity and I couldn't have asked for a better group of coworkers. Everyone is so supportive and kind and brings something to the table in their own unique way!"

Our team culture is rooted in respect, support, and a shared purpose. You'll be surrounded by people who care deeply about their craft, their guests, and one another.

What You'll Do:

As the first and final point of contact, you set the tone for each guest's experience. Your role blends hospitality, attention to detail, and teamwork. Key responsibilities include:

• Greeting guests with a polished and welcoming presence
• Scheduling appointments and confirming visits with poise and accuracy
• Checking guests in/out with care and professionalism
• Managing cash handling and daily closing procedures
• Setting up and tidying bath and sauna rooms
• Recommending products and services that align with guest needs
• Selling spa memberships and maintaining client records
• Maintaining a pristine spa atmosphere by performing laundry duties as well as daily and weekly cleaning, creating a polished, guest-ready environment

You'll Thrive Here If You Are:

• Naturally warm, gracious, and motivated to serve others
• Looking to grow professionally within the hospitality or spa industry
• Reliable, detail-oriented, and energized by a fast-paced environment
• A team player who communicates clearly, takes initiative, and embraces feedback
• Experienced in spa, wellness, or upscale hospitality settings (1 year preferred)
• Available for evening shifts and one weekend day per week

Perks & Benefits:

• $16/hour base for first 4 months during training, $17 upon completion of training + $10 commission for every membership sold
• Quarterly performance-based bonuses
• 2 weeks of paid time off
• Employer-contributed health insurance (medical, dental, vision) for full-time employees
• Employee discounts on organic spa services and retail
• Opportunities for advancement within our growing spa group
• A beautiful and professionally designed work environment
• Supportive and encouraging leadership team

Ready to Grow With Us?

If you're ready to bring poise, presence, and purpose to your next role-and you're excited to join a spa culture that values your growth as much as our guests'-we'd love to meet you.

Please submit your résumé and a brief note about why you'd love to be part of the Scents of Serenity team.