Veterinary Receptionist

Client Service Representative (Veterinary Receptionist)

This is not a traditional front desk role. If you're someone who sees opportunities where others see taskswho follows up, follows through, and genuinely cares about creating an exceptional experience in a veterinary hospital settingthis may be exactly what you've been looking for.

VCA Morris Plains Animal Hospital is seeking a Client Service Representative to take ownership of the entire client journeyfrom first contact to long-term relationship buildingwhile supporting high-quality animal care for companion animals, including dogs and cats.

What Makes This Role Different

You are not just answering phones or checking clients in. You are:

• The connector between clients and care
• The owner of communication and follow-through
• The person ensuring no client, message, or opportunity falls through the cracks

This role is proactive, personalized, and deeply client-centered, combining customer service, client communication, and a passion for pet care.

What You'll Own

Concierge-Level Client Experience

• Personally welcome clientsstep out from behind the desk and create a warm, hospitality-driven environment
• Offer refreshments and ensure comfort while reinforcing a high-touch experience
• Manage check-in/check-out, phones, and appointment scheduling with efficiency, compassion, and empathy

Proactive Client Relationship Management

• Monitor daily schedules and personally follow up on all cancellations to reschedule care
• Identify clients without upcoming appointments and proactively get them scheduled
• Send personalized follow-ups after visits (text/call) to check on pets and client satisfaction
• Actively request and manage online reviews and feedback

Communication Ownership

• Oversee all incoming communication (calls, texts, emails, voicemails)
• Ensure timely, thoughtful, and complete responses
• Take full ownership of the client communication pipeline

Pharmacy & Client Advocacy

• Monitor outside pharmacy requests
• Compare pricing and proactively educate clients on savings opportunities within the hospital
• Support prescription fulfillment and client education related to pet care

Social Media & Community Engagement

• Capture photos/videos of patients (with consent)
• Manage and grow the hospital's social media presence
• Share patient stories, educational content, and behind-the-scenes moments
• Engage with comments and messages to build community connection

Who You Are

• Highly proactiveyou don't wait to be told what to do
• Naturally warm, confident, and personable
• Organized and detail-oriented, with strong attention to detail
• Comfortable multitasking in a fast-paced veterinary clinic environment
• Experienced in customer service and client communication (veterinary or animal care experience preferred)
• Comfortable with social media and basic content creation
• Passionate about delivering an exceptional experiencenot just completing tasks
• Comfortable around animals and able to assist with basic animal handling (training provided)

Why Join Us

• Be part of a team that values initiative, connection, and growth
• Access to VCA's extensive training and development resources
• Opportunities to grow into leadership or specialized roles
• Work in a hospital that prioritizes both medical excellence and client experience in animal care

Compensation & Benefits

• $18$21/hour (based on experience)
• 401(k)
• Generous pet care discounts
• Wellness benefits (Headspace)

If You're Ready to Raise the Bar...

This role is for someone who wants to make an impactnot just fill a position. Apply today and help us redefine what veterinary client experience should feel like.