Patient Services Representative

Patient Services RepresentativeLocation: Culver City, CA 90232; Float Location: Playa Vista, CADuration: 13 WeeksShift: Day 5x8 Hours (8:00 - 17:00)Summary:Primary point of contact for patient relations in person and by phoneGreet patients and assist in resolving patient concerns and escalating as appropriateCheck patients in/out and collect co-payments, give receipts, and reconcile paymentsVerify patient demographics and insurance information in CS-Link/EpicSchedule appointments and complete patient registrationProcess and track referrals and authorizations for various insurance typesHandle patient/provider correspondenceExplains policies, procedures, or services to patientsSanitize workspace using provided supplies and following department guidelinesRequired Qualifications:HSD/GEDFlu vaccination (no declinations/no exemptions)Experience with medical insurance, referral processes, and benefit plans1 year of recent experience working in an outpatient clinic or medical office settingAbility to read, understand, and respond to detailed oral and written instructionsPreferred Qualifications:2+ years’ recent experience working as a Patient Service RepresentativeExperience with CS-Link/EpicUnderstanding of medical terminologyNote: These statements describe the primary duties and responsibilities of the job and are not intended to be an exhaustive list of all tasks. Other work duties may be assigned at any time with or without notice.