Customer Experience/Inside Sales Specialist

Customer Experience/Inside Sales Specialist

About Mr. Handyman of North Albuquerque

Are you a natural problem-solver who enjoys helping people, building relationships, and getting things done? Do you have the confidence to ask for the businessand the organizational skills to make sure the work actually happens?

Mr. Handyman of North Albuquerque is a locally owned franchise and part of the Neighborly family of home service brands. We provide reliable, high-quality repair, maintenance, and improvement services for residential and commercial clients.

We believe our customers deserve quality work and genuine respectand our team deserves the same. We're building a company where people take pride in what they do, support one another, and have an opportunity to grow with the business.

Our Culture

Respect Is the Foundation

We treat our customers, their homes, and each other with compassion and dignity.

For customers, for their homes, for each other.

Quality Is Non-Negotiable

We don't cut corners. We put our name on every job, and we mean it.

Every job. Every time.

We Show Up In Every Way

We show up on time, on our word, and for each other.

On time, on our word, for each other.

Our People Are the Business

We invest in our people through training, mentorship, and opportunities to grow.

When our team thrives, our customers feel it.

Roots Run Deep

We're proud to serve our neighbors, our community, and our home here in New Mexico.

We serve our neighbors, our community, our home.

The Role

We're looking for a Customer Experience/Inside Sales Specialist to become a key part of our front-end operations and customer experience.

This is primarily an inbound sales role. Most opportunities will come to youyou are not expected to spend your day cold-calling strangers. Your job is to understand what customers need, recommend the right solution, follow up when necessary, and turn qualified opportunities into booked, profitable work.

You'll also take ownership of the daily Service Professional schedule, keeping them booked with billable hours, coordinate communication between customers and our field team, and develop targeted relationships with commercial property managers, national service providers, and other strategic partners.

In short: you help turn opportunities into revenue and make sure the customer experience delivers on the promise we made.

This is a fast-paced, high-information role. You'll work across multiple screens and systems while managing calls, texts, emails, customer information, schedules, follow-up, and changing priorities. You must be able to learn and retain information, move quickly between tasks, stay organized, and make good decisions when things don't go exactly according to plan.

What You'll Do

Inbound Sales & Customer Experience

• Respond to inbound calls, texts, emails, and customer inquiries.
• Understand customer needs and recommend appropriate services.
• Convert qualified opportunities into booked appointments and work.
• Follow up with customers who haven't yet scheduled.
• Confidently ask for the opportunity to earn the customer's business.
• Build relationships that create repeat customers, referrals, and five-star experiences.

Schedule & Operations

• Own and optimize the daily schedule for our Service Professionals.
• Coordinate appointments, schedule changes, cancellations, and customer expectations.
• Keep the field team informed and productive.
• Identify scheduling or operational problems and take action before they become bigger problems.
• Make sure important customer information and opportunities don't fall through the cracks.

Business Development

• Develop relationships with local commercial property managers, national service providers, and other strategic partners.
• Conduct targeted outbound outreach and follow-up.
• Build relationships that create recurring and referral-based opportunities.

CRM & Communication

• Maintain accurate customer records, notes, schedules, and follow-up activities.
• Keep our CRM and scheduling systems organized and current.
• Coordinate information between customers, office staff, and Service Professionals.
• Track opportunities from first contact through scheduling and follow-up.

What Success Looks Like

You will know you're succeeding when:

• Customers receive a fast, professional, helpful response.
• Qualified leads turn into booked work.
• Service Professionals have productive schedules.
• Customers receive consistent follow-up.
• Opportunities don't get lost.
• Commercial relationships continue to develop.
• Problems are identified and addressed rather than passed along.
• You understand what's happening in the business and take ownership of your part in making it better.

What We're Looking For

• 2+ years of experience in inside sales, customer service, dispatch, scheduling, account management, or a similar customer-facing role.
• Strong phone presence and excellent verbal and written communication skills.
• Confident, consultative sales approach.
• Excellent organizational skills and attention to detail.
• Ability to multitask effectively in a fast-paced environment.
• Ability to quickly learn, retain, and recall a significant amount of information.
• Comfortable working across multiple screens, software platforms, and communication channels.
• Comfortable making outbound calls and following up with customers and business partners.
• Comfortable with measurable goals and accountability.
• Customer-first mindset with a positive, professional attitude.
• Ability to work independently, solve problems, and make decisions.
• Comfortable using computers, CRM systems, scheduling software, and other technology.
• Ability to complete a background check.

This Role Is For You If...

You like being busy. You enjoy solving problems. You can juggle several things at once with grace. You're a proactive person that can operate independently.

Why Join Our Team?

• $18.00$20.00/hour base pay, with realistic earning potential up to $22.00/hour through performance and milestone bonuses.
• Regular MondayFriday daytime schedule.
• Occasional Saturday morning coverage each quarter.
• Paid holidays, one floating holiday, and paid time off.
• Private second-story office with amazing mountain views.
• Stipend to personalize your private office.
• Supportive, team-oriented work environment.
• Opportunity to grow with a rapidly expanding local business.
• A role where your performance and ideas can have a visible impact on the company.

How to Apply

Please submit your resume outlining your relevant experience and tell us why you believe you'd be a great fit for this role.

We are an equal opportunity employer and encourage candidates from all backgrounds to apply. We hire the best people we can find and support them every step of the way.

If you love helping people, enjoy solving problems, thrive in a fast-paced environment, and are motivated by turning opportunities into results, we'd love to meet you.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs, which may vary among franchise owners. This job description is intended to describe the general nature and level of work being performed.