Hotel Front Desk Attendant

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Candidates are required to be able to work the following shifts

• 7 am-3 pm
• 3 pm-11 pm
• Weekends
• Holidays

$13 - $14.5 hourly

• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Communicate with housekeeping to make sure guest rooms are ready
• Mitigate customer complaints as needed
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

• High school graduate, GED recipient, or equivalent
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Why Work at Holiday Inn Express Downtown Waco?

At Holiday Inn Express Downtown Waco, we believe our team members are the foundation of exceptional guest experiences. We foster a supportive, positive, and team-oriented work environment where employees are valued, respected, and empowered to grow.