Service Associate - Night

Location: Phoenix, AZ (AZP2N – N 24th Ave / W Northern Ave) EōS Fitness values boldness, optimism, teamwork, and hard work. Our core purpose is to create loyal, lifelong fans and exercise practitioners. Position The Overnight Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members. The Associate greets and directs members, guests, and staff upon entry, handles member inquiries and requests, and ensures a clean and organized front‑desk area. The role remains flexible and adaptive to the evolving needs of the gym. Responsibilities Greet members and guests with a friendly and professional attitude. Provide information about gym services, programs, and membership options. Address member inquiries, concerns, and complaints promptly and professionally. Check‑in members and guests using the gym’s management system. Oversee and manage check‑in alerts and notifications. Ensure the front desk area is clean, organized, and stocked with necessary supplies. Process payments for memberships, classes, and retail items. Follow safety protocols and procedures to ensure the well‑being of all gym members and staff. Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance. Complete gym walks to rack weights, pick up trash, and complete bathroom and locker‑room checks. Qualifications Previous customer‑service or front‑desk experience. Experience or strong interest in the fitness industry is a plus. Excellent interpersonal skills with a customer‑focused attitude. Ability to multitask and handle a fast‑paced environment. Proficiency in MS Office and familiarity with gym‑management software. Strong organizational and problem‑solving skills. Ability to work overnight hours (10 pm – 6 am) with potential schedule variation. Alignment with our core values. Requirements CPR certification required within 30 days of hire. Must attend all mandatory company trainings within 30 days of employment. Follow all current company policies and standard operating procedures, which may be updated or changed over time. Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public. Ability to bend routinely and repetitively to lift more than 40 lbs. Ability to access and operate company computer systems to prepare documents, enter data, and read reports from databases or email systems. Pay Hourly pay range: $16.50 – $17.50 USD. Benefits Highly energetic and collaborative team. Management support for professional development. Free membership for employee and one family member. Discounted personal training and merchandise, including supplements. Employee referral program. Daily pay access before payday. Competitive pay plus vacation, holiday, and sick pay*. Group health, dental, vision, supplemental life, and Employee Assistance Program*. 401(k) with company matching*. Personal education growth options with Sophia Learning. * Based on eligibility of tenure and full‑time vs. part‑time employment. Equal Opportunity Employer EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. #J-18808-Ljbffr EōS Fitness