Housing Supervisor

Housing Supervisor

Get ready for something amazing! Imagine this: generous paid time off, including 12 paid holidays. And that's just the start of the incredible perks you'll enjoy at Vivent Health. There is 401k with 100% employer match up to 5%, 12 weeks of fully paid parental leave, employer subsidized medical, dental, vision benefits, and gender-affirming care benefits. And that's not even scratching the surface. Our complete package also includes employer paid short and long-term disability, tuition reimbursement, certification, and licensure assistance, and so much more. We also offer benefits for part-time roles!

But here's the real deal. Your journey with Vivent Health isn't just a job. It's a chance to join an organization dedicated to fostering a workforce that reflects diverse backgrounds, perspectives, and experiences. This makes you a part of something bigger and enables you to have a meaningful impact in our communities and the lives of the amazing patients we serve.

Here are a few highlights of what working at Vivent Health may offer you:

• Equity Practices: Fair treatment, access, and opportunities for all employees, creating an environment where everyone feels valued, respected, and empowered to contribute.
• Professional Growth: Opportunities for professional development and advancement, along with training programs and events that promote cultural competence, unconscious bias training, and awareness.
• Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more!
• Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes.

Your contribution:

Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations.

The Housing Supervisor plays a pivotal role in ensuring housing services are optimized to support individuals in obtaining and maintaining living situations that support engagement in healthy living and with care and treatment plans. Their responsibilities are staff supervision, collaboration with community partners, and assisting leadership with program oversight, quality assurance, program compliance, and budget monitoring.

Winning skills and behaviors for success:

Essential Job Duties

• Assist leaders (Director, Associate Director, or other leadership) and Grants Administration with program oversight. Monitor workflows and staff activities to ensure progress toward goals and outcomes as named in grant and organizational workplans.
• Provide direct supervision and performance management for the housing staff within the Social Services department.
• Foster a collaborative and professional work culture, within the team, the department, and across disciplines. Hire and train staff with comprehensive onboarding to the organizational policies and programs, and in collaboration with enterprise-wide staff supporting housing programs.
• Provide ongoing training opportunities and technical assistance to ensure knowledge of programs, policies, and grant requirements, as well as ways for the team to build technical and soft skills required for delivery housing programs.
• Carry a small caseload of housing clients and process their housing assistance to maintain skills and knowledge of direct service provision and optimize the client experience in housing programs.
• Monitor housing waitlist, program intakes, and caseload sizes to ensure timely access to housing services while monitoring budget expenditures and program capacity, in consultation with Grants Manager and director supervisor. Utilize existing tools to ensure adherence to program and organizational standards and best practices, and to ensure realization of client goals and program outcomes as well as to maintain grant compliance.
• Review, process, and approve requests for financial assistance in a diligent, accurate and timely manner to ensure distribution of vital housing assistance payments to vendors. Collaborate with Grants and Finance to maintain open communication and efficient systems.
• Assist housing staff and case managers with difficult cases. Advocacy and mediation with landlord, consultation with the funder (HUD or recipient office), or collaboration with the Grievance Committee may be needed. Utilize meetings with the HOPWA Grants Manager and National Program Director to staff cases, discuss potential compliance issues, or corrective action plans.
• Build strong partnerships with landlords and property managers and assist with mediation on landlord/tenant issues as needed. Maintain mutual referral systems and collaborative relations with community organizations, especially other HIV housing organizations, Ryan White funded organizations, and housing networks.
• Ensure accurate services documentation in all relevant systems. Complete file reviews on a regular basis to ensure the program is audit-ready and compliant according to HOPWA (Housing Opportunities for People with HIV/AIDS, HUD funding) requirements and Vivent Health standards.
• Monitor utilization data, program metrics, expenditures toward grants, and outcome progress. Identify trends and quality improvement projects. Share data with leadership as required and requested and assist Grants Manager and supervisor with required funder reporting.
• This job description is not all-inclusive and outlines the main responsibilities and requirements of the role. Employees may be asked to perform additional job-related tasks as needed.
• Adhere to all agency policies, including but not limited to Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, training, and other relevant policies.

Leadership is the ability to inspire, influence, and guide others towards achieving a common and/or strategic goal or vision. It involves several key elements:

• Vision and Direction: A leader has a clear idea of where they want to go and communicates this vision effectively to others.
• Motivation: Leaders inspire and motivate their team members, encouraging them to give their best effort and stay committed to the goals.
• Decision Making: Effective leaders make informed decisions, often considering input from their team while taking responsibility for the final choices.
• Communication: Communication skills are crucial for leaders to articulate their vision, provide feedback, and foster collaboration among team members.
• Empathy and Emotional Intelligence: Leaders understand and relate to the emotions of others, building trust and creating a positive work environment.
• Accountability: Good leaders take responsibility for their actions and decisions, setting a standard of accountability for themselves and their team.
• Adaptability: In a dynamic environment, leaders must be flexible and adaptable, adjusting strategies and approaches as needed to achieve success.
• Collaboration: Leaders model collaboration, engage teams and drive partnerships across departments to transfer knowledge, enhance decision-making and improve results.

Required and preferred knowledge and experiences to succeed:

• Education: Bachelor's degree in Social Work, Human Services, Public Health, or a related field required. Master's degree preferred.
• Work Experience: Minimum one year of supervisory or leadership experience preferred. Experience working in HUD housing programs, nonprofit management, social services systems, healthcare, or case management preferred. Minimum of 1+ years of experience leading and developing people; fostering a collaborative, mission driven team environment that supports high quality care and community impact.
• Licensure/Certification: Valid Driver's License.
• Technical Experience: Proficiency in Microsoft Suite and Windows. Experience working with databases and reporting systems. Rental markets, homelessness systems.
• Soft Skills: Knowledge of and sensitivity to the HIV/AIDS patient population and/or eagerness to learn about this community. Exceptional leadership and people skills. Strong analytical and problem-solving capabilities. Strong organizational and time management skills. Excellent written and verbal communication skills. Flexibility in response to change, adapting quickly to shifting priorities. Commitment to confidentiality. Respect for people's varying cultures and backgrounds.
• Additional Preferred Qualifications: HIV experience in a not-for-profit environment.

Statement of Inclusion:

Vivent Health is an equal opportunity employer and will recruit, hire, promote, and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy), mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics, or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that specific county or municipal regulations may mandate.

Vivent Health is deeply committed to fostering respect, dignity, and understanding for all individuals affected by HIV, regardless of race, ethnicity, sexual orientation, gender identity, socioeconomic status, or any other characteristic. We are dedicated to cultivating a supportive and inclusive environment that champions advocacy, education, and compassionate care for everyone in our diverse community.

Going beyond the law's requirements, Vivent Health places great importance on fostering a culture that celebrates diversity, equity, inclusion, and belonging. We actively seek qualified candidates from different racial, cultural, and economic backgrounds, as we believe that differing perspectives and experiences make us stronger as an organization. Vivent Health encourages all interested persons to apply for this position, and we look forward to learning more about your unique background and qualifications.

As a recipient of federal funding, Vivent Health will