Shift Supervisor - 2nd Shift

Shift 2nd Shift – 2:30 pm – 12:00 am Summary The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II in managing operations and personnel for a shift at a specific location. The Operations Supervisor may have supervisory duties of employees on a shift, including Technicians‑In‑Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring customers’ needs are met while balancing financial, operating, quality, safety, and asset targets against the requirements of the business. This position is responsible for managing the location’s performance against metrics to meet and/or exceed assigned objectives. The Operations Supervisor should be cross‑functionally trained to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role. Essential Functions Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval. Ensures all warranty policies and procedures are executed. Responsible for triage of unscheduled customer drive‑ins and for communicating with customers and assigning work to technicians as appropriate. Responsible for conducting yard checks to ensure proper work scheduling and prioritization. Labor Management: Provides management, training and development of all personnel assigned. Responsible for performance management of all assigned personnel. Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, and ensuring vehicle uptime. Responsible for customer communication protocol as it pertains to PM scheduling & follow‑up, breakdowns and vehicle status updates. Conduct customer visits as required by the Customer Care Plan. Asset Management: Directs direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility. Evaluates needs and makes recommendations for shop tooling and equipment requirements. Assists in the management and oversight of vehicle specifications and vehicle in‑service/out‑service process. Assists in ensuring all vehicles have required specifications in SAM. Responsible for parts inventory management, policies and procedures. Quality Management: Responsible for quality inspections of PM & repairs, and for performing in‑process reviews of non‑PM work. Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center. Ensure cleanliness and quality of repair for all maintained vehicles. Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based on breakdown, rework and running cost trends. Maintain control/visibility over shop floor activities to ensure proper root‑cause diagnosis by technicians and that the yield on all parts/components is optimized. Assist in the development and implementation of quality assurance audit corrective action plans and continuous improvement programs. Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements. Ensure employee compliance with Safety and EPA regulations and requirements. Financial Management: Responsible for ensuring shift/shop delivers against net maintenance cost per unit objectives without sacrificing quality, safety or customer satisfaction. Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives. Responsible for successful execution of maintenance initiatives to attain or exceed specified financial targets. Responsible for payroll, purchase order approval, invoice reconciliation and fuel reconciliation. Responsible for the customer bill‑back process to include identification, review and approval of bill‑back opportunities. Responsible for ensuring proper documentation and explanation/reporting of re‑billable activity. Ensure data integrity in the Shop Management Online system. Additional Responsibilities Performs other duties as assigned. Skills and Abilities Ability to professionally represent Ryder and competently interact with customer management. Strong vehicle diagnostics/repair knowledge (preferred). Microsoft Office intermediate (preferred). Qualifications High school diploma/GED required. Associate’s degree preferred or 1‑3 years or more experience in a maintenance operations environment required; demonstrated success in a Ryder role may be substituted. Bachelor’s degree preferred or 1‑3 years or more experience in a maintenance operations environment required; demonstrated success in a Ryder role may be substituted. Maintenance and technical experience in a shop environment required. Supervisory experience preferred. Experience with a Shop Management System preferred. Microsoft Office intermediate preferred. Job Category Maintenance Compensation Information Pay Type: Salaried Minimum Pay Range: 70,000 Maximum Pay Range: 78,000 Benefits Information For all full‑time positions only: Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan. Equal Opportunity Employer Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. #J-18808-Ljbffr