Technical Program Manager, Enterprise Applications

Role Description

The Technical Program Manager will support the Enterprise Applications team in enabling IRC's future state IT support model through the delivery of system enhancement and integration projects, primarily within the ServiceNow platform. This includes:

• Managing the design and delivery of ServiceNow enhancements and integrations with other enterprise systems.
• Coordinating release schedules.
• Ensuring technical solutions are well-documented, tested, and supportable as the platform evolves to meet growing organizational needs.

In this role, the Program Manager will use Agile methodologies to manage program workstreams, including:

• Product backlog management.
• Sprint planning.
• Task management.

They will act as scrum master by:

• Educating the team on scrum.
• Facilitating scrum events.
• Removing obstacles faced by engineering and technical teams.

The right candidate loves the intersection of technology, data, and operations, is highly organized and detail-oriented, comfortable managing technical complexity and ambiguity, and brings a high level of emotional intelligence and a positive outlook to cross-functional collaboration.

Qualifications

• 3-6 years demonstrable related work experience managing technical projects, system enhancements, and/or data/system integrations.
• Experience with program/project management tools (e.g., Jira, Monday.com, Trello, Microsoft Planner).
• Strong ability to enforce Agile methodologies through a Scrum Master role.
• Experience working with highly technical resources, including developers, architects, and data engineers.
• Working familiarity with system integration concepts and enterprise application platforms.
• Ability to build and maintain high-quality technical documentation.
• Ability to lead, manage, and be flexible to change course through ambiguity.
• Strong track record of effectively communicating advanced technical concepts to partners and team members with varying levels of technical expertise.
• Self-starter and a critical thinker who can work independently and drive projects forward.
• The ability to learn global humanitarian aid programming (e.g., supply chain, grant proposals, program design, procurement) quickly. Prior global NGO experience preferred.

Requirements

• Excellent project management skills, with a demonstrated track record of applying program management principles, practices, and techniques to technical projects with strong results orientation.
• Experience managing system enhancement and data integration projects.
• Facilitate agile scrum duties including sprint planning, daily stand-ups, backlog grooming, and retrospectives.
• Experience using project management software tools, such as Jira, Monday.com, and MS Azure DevOps, to effectively lead, manage, monitor, and control project activities.
• Lead cross-functional, multi-disciplinary teams across all phases of the software development lifecycle, including requirements gathering, design, build, testing, and deployment.
• Working knowledge of system architecture and data flows sufficient to translate business requirements into technical specifications and communicate effectively with engineers and architects.
• Ability to develop positive partnerships with both the technology and business user communities.
• Independent and resourceful—able to identify unique solutions to address complex technical challenges with limited guidance.
• Excellent skills in productivity and diagramming software (Microsoft PowerPoint, Excel, Visio, and other tools) and experience crafting high-quality technical work products.
• Document and analyze technical and organizational needs across multiple departments and translate them into program actions and requirements.
• Manage cross-system dependencies, integration risks, and mitigation plans across concurrent enhancement and integration workstreams.
• Support vendor and third-party integration partners, ensuring delivery meets IRC's data quality, security, and compliance standards.
• Continuously build and maintain clarity in program work plans, roadmaps, status, risks, and mitigation plans.

Benefits

• 10 sick days.
• 10 US holidays.
• 20-25 paid time off days depending on role and tenure.
• Medical insurance starting at $163 per month.
• Dental starting at $6.50 per month.
• Vision starting at $5 per month.
• FSA for healthcare and commuter costs.
• A 403b retirement savings plan with immediately vested matching.
• Disability & life insurance.
• Employee Assistance Program available to staff and their families to support counseling and care in times of crisis and mental health struggles.

Company Description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.