Assistant General Manager

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

As an Assistant General Manager, you'll play a key role in growing our school through membership sales, family engagement and team leadership. You'll lead a team that creates WOW experiences for families while helping them achieve their swimmer's goals. This role combines leadership and operations with driving enrollments, building relationships and creating a positive member experience that keeps families engaged through every stage of their Goldfish journey.


O-fish-ial Summary : Oversees the quality and success of Goldfish Swim School daily operations including membership growth, customer service and team development. Responsible for leading enrollment efforts, supporting staff performance, maintaining operational standards and ensuring a consistently exceptional family experience.


Perks and Benefits:

• Base pay of $50,000 annually
• Bonuses based off of monthly, quarterly and annual goals
• Medical, Dental, Vision, and 401k program with employer matching
• Paid Holidays, Paid Time Off, and Vacation Days
• Monthly phone stipend
• Company issued laptop for business use
• Paid training and lifeguard certification
• Free swim lessons for children and siblings
• Culture driven company who practices our core values as much as we practice our swim skills

Your success in this role will be measured by your ability to:

• Direct and control daily operations to ensure the school is running according to Goldfish Swim School's standard operating procedures
• Develop and coach a team that confidently engages students and families, identifies needs and creates positive experiences that maintain memberships throughout the year
• Foster a positive team culture by providing coaching, clear communication, accountability and support, creating a workplace that provides fundamental job and life skills for those looking to expand their careers
• Drive membership growth by leading enrollment efforts and maintaining focus on monthly, quarterly and annual sales goals
• Monitor and manage team members overseeing sales pipelines, lead activity, conversion rates and retention opportunities to maximize growth
• Gain high level competency in class bookings, scheduling, reporting and administrative functions as well as the Goldfish Swim School curriculum, swim lesson quality standards and safety standards
• Create and implement a plan of action when quarterly and annual goals are off track

What else do you need to know?

• Everyone in our building is lifeguard CPR & AED certified and all management team members will also obtain their Certified Pool Operator (CPO) certification
• You will direct and oversee the implementation of the Emergency Action Plan (EAP) and all safety procedures for the school
• We require schedule availability that includes some weekday evenings (until 8:30pm) and at least one weekend (Saturday or Sunday) shift per workweek and the ability to work the same scheduled days every week (Ex. every Monday from 8:30-4:30)
• Our managers must be enthusiastic leaders who have a strong focus on employee engagement as well as the member / customer experience. We want to be a place where employees love to work and where our families feel taken care of and we want to be known for our positive impact in our community.

At Goldfish Swim School - Silver Spring, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. We're dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are. If you think you can see yourself as part of the GOLDEN Experience, we encourage you to continue and apply!

Compensation: $50,000.00 - $56,000.00 per year


Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion Not just a passion for kids or a passion for swimming...it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life's accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.