Assistant General Manager

Assistant General Manager

Come join our team at a National Mall Location!

The hotel offers a unique and rewarding experience for several reasons. Situated near the National Mall, the hotel is within walking distance of iconic landmarks such as the Smithsonian museums, the U.S. Capitol, and the Washington Monument. Our central location provides a vibrant and dynamic work environment. Our hotel fosters a supportive and inclusive work environment where teamwork and collaboration are highly valued. Employees are encouraged to bring their unique perspectives and ideas to the table, creating a dynamic and engaging workplace. The hotel is also actively involved in the local community, offering employees the chance to participate in various community service initiatives and events. This engagement not only enriches the community but also provides a sense of purpose and connection for team members.

Overall, this opportunity provides a blend of professional growth, excellent benefits, and a vibrant, supportive work culture. It's an exciting place to build a career, where you can thrive!

Assistant General Manager

Salary: $145,000 - $155,000. annually Position Summary

The Assistant General Manager (AGM) plays a critical leadership role in driving profitability and excellence across all hotel operations. This position supports the General Manager in achieving Donohoe Hospitality Services' (DHS) premium standards in revenue, guest satisfaction, employee engagement, and GOP margins.

Supervisory Responsibilities

• Directly supervise hotel department heads (e.g., Front Office, Housekeeping, and overall operations).
• Ensure department heads are effectively managing, training, and motivating their teams.
• Oversee the development of hourly staff through department managers.
• Conduct regularly scheduled meetings with department heads to review performance, goals, and operational updates.
• Mentor department heads for advancement and leadership development.
• Monitor employee performance and provide coaching or corrective action as needed.
• Promote a culture of accountability, teamwork, and continuous improvement.
• Ensure compliance with hotel policies, brand standards, and safety protocols across all departments.
• Support managers in resolving employee relations issues and maintaining a positive work environment.
• Uphold and model the hotel's open-door policy to encourage transparent communication.

Essential Functions

Financial & Operational Oversight

• Develop, manage, and control hotel revenue and expense budgets.
• Analyze Profit & Loss statements and General Ledger across departments.
• Maximize guestroom and suite revenue through strategic inventory management.
• Assist the GM in forecasting and budget development to optimize revenue and control costs.

Leadership & Staff Development

• Hire, train, and motivate department managers; ensure they do the same for their teams.
• Guide Department Heads in employee selection, training, counseling, and motivation.
• Conduct monthly meetings with Department Heads to review goals and progress.
• Mentor department heads for future leadership roles.

Guest Experience & Quality Assurance

• Monitor GSS scores and address areas needing improvement.
• Review Guest Relations cases daily to ensure prompt resolution.
• Inspect hotel areas daily to uphold cleanliness and brand standards.
• Ensure compliance with all brand initiatives and standards.

Safety & Risk Management

• Maintain a safe environment for guests and staff.
• Ensure timely and thorough incident reporting and follow-up.
• Minimize risk and cost through proactive safety measures.

Strategic Planning & Communication

• Ensure capital budgets align with hotel and ownership needs.
• Collaborate with GM to maintain Dashboard metrics at DHS premium levels.
• Promote a culture of open communication and continuous improvement.

Education and Experience

• Associate's or Bachelor's degree preferred.
• Minimum of 3 years of successful AGM or department head experience in medium to large hotels.

Key Competencies and Abilities

• Strong verbal and written communication skills; comfortable presenting to groups.
• Ability to relate to employees across all levels and backgrounds.
• Calm, composed leadership in fast-paced environments.
• Collaborative, ethical, and integrity-driven management style.
• Skilled in handling emergencies and resolving conflicts.
• Effective at selling the hotel internally and externally.
• Inspires and mentors staff for growth and promotion.
• Capable of multitasking and delegating for optimal results.
• Promotes an open-door policy and employee-first culture.
• Sets a high standard for professionalism, guest service, and teamwork.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.