Service Advisor Confidential Dealership (Metairie, LA)
$65k - $128kNational Automotive Training Academy
Compensation: $65,000 $128,000/year (base + commission/bonuses) Full benefits Real growth path
We're searching for a strong, high-energy Service Advisor to be the voice of our service lane and the bridge between customers and technicians. If you're a closer who can deliver exceptional customer experiences and drive hours per RO, we want to talk.
What You'll Do-
Greet customers, listen first , and document concerns with crystal-clear repair descriptions
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Schedule appointments, manage the lane, and keep the shop flowing on time
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Estimate parts & labor, verify warranty/insurance coverage, and gain approvals
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Consult with technicians on diagnostics and present smart alternatives when appropriate
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Sell value : maintenance menus, OEM services, tires, and repairs that protect safety & resale
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Communicate constantly : updates, ETA changes, additional findings, and delivery times
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Test drive/inspect as needed to validate concerns and confirm quality of repair
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Coordinate parts availability and ensure vehicles, keys, and ROs move without friction
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Close the visit : review services rendered, collect payment, and set the next appointment
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Own CSI results through proactive follow-up and problem resolution
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3+ years as a Service Advisor (domestic or import)- RV centers, power sports, and reputable used-car/independent shops are welcome
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Solid understanding of automotive systems and common repair operations
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Proficiency with DMS/Shop software (e.g., CDK, Reynolds & Reynolds, Tekmetric, Xtime , or similar)
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Sharp written/verbal communication, phone etiquette, and conflict resolution
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Valid driver's license and insurable MVR; able to road-test manual & automatic vehicles
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Organized, urgency-driven, and comfortable with a retail schedule (some evenings/Saturdays)
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ASE C1 Service Consultant, OEM warranty/admin experience, tire & menu sales success
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Familiarity with multipoint inspections and building accurate, value-driven estimates
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Bilingual a plus
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$65,000 $128,000/year depending on performance (base + commission/CSI/spiffs)
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Health/medical benefits, PTO, and ongoing training
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Clear path to Senior Advisor/Team Lead/Service Manager
Location: Metairie, Louisiana (confidential/anonymous posting)
How to Inquire: Apply to this posting now with your resume. Please include:
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" Service Advisor Metairie " in the subject line
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Your earliest start date and a brief note on monthly hours/RO and CSI highlights
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