Customer Care Specialist

Customer Care Specialist (NE-8)

Groton, CT

Chelsea Groton is looking to hire motivated and dynamic individuals for our Customer Care Center. The Customer Care Specialist assists our customers by phone, chat, and video. The ideal candidate will have an entrepreneurial spirit and be a motivated and personable individual willing to help customers achieve their financial goals by providing outstanding service in a professional manner through our various digital channels. Become a member of a positive, versatile and inclusive team that promotes self-development and empowerment for the benefit of our customers and our community.

Responsibilities and Requirements vary based on job level. Expectations include:

• Becomes a subject matter expert in the comprehensive digital banking offerings of Chelsea Groton, including Chelsea LIVE Video Banking, Video Banking ATMs (ITMs) and the suite of services offered through our online and mobile channels.
• Responds to customer needs and questions regarding the operation of accounts, access to services, and adding or reducing service features on various accounts. Recommends creative and customized solutions and follows through to completion.
• Serves internal and external customers in a professional, courteous, and efficient manner through prompt handling of all transactions via phone or virtually through our video experiences.
• Establishes deposit accounts and conducts banking transactions virtually through video channels.

Why Choose Chelsea?

The Bank has been named a Top Workplace in Connecticut since 2016. And with good reason! Our team members are encouraged and empowered to be better, go further, and help others. And there are lots of other perks too – competitive salary, 401(k) plan, paid time off, health benefits, wellness and engagement programs, leadership training, professional development, and learning opportunities for all team members, and more! Several members of the Bank's team have been recognized in our industry and throughout the community by earning awards such as the Connecticut Bankers Association New Leaders in Banking, ICBA Forty Under 40, The Day Forty Under 40, Banking New England Women of FIRE, and more.

At Chelsea Groton, we don't just meet the expectations of our community; we exceed them in the ways we, as a mutual bank, do business, and how we support local organizations financially and through volunteerism. We are focused on bringing together the best in digital, remote, and in-person capabilities. Our approach is designed around the lives of our customers so they can manage finances when, where and how they want, and team members can provide support to our customers in more ways too.

Apply today to join a company named Best Bank by The Day (2015 – present), Top Workplace by the Hartford Courant (2016 – present), and one of Forbes Best-In-State Banks (2021, 2022)!

Responsible for adhering to Bank policies and procedures relating to regulatory compliance requirements applicable to the job function including but not limited to the Bank Secrecy Act, Anti-Money Laundering, and Fair Lending. EOE/AA/M/F/D/V. Member FDIC.