Office Assistant and Intake Coordinator

Job Title

Office Assistant and Intake Coordinator

Job Description

Join a vibrant, mission-driven organization that makes a meaningful impact in the lives of individuals and communities every day. At The Salvation Army, your work supports a legacy of service, compassion, and practical assistance for those who need it most.

The Office Assistant and Intake Coordinator at The Salvation Army McKenna House manages daily front office operations and supports the intake process. This role assists the Shelter Director and Case Manager with administrative coordination and recordkeeping and serves as a primary point of contact for residents, guests, and callers. The position supports the implementation of McKenna House policies and procedures to help maintain a safe and orderly environment and communicates relevant information to leadership as appropriate.

Responsibilities

This position is responsible for:

• Screening, scheduling, coordinating, and documenting admissions
• Maintaining accurate resident and intake records
• Supporting resident compliance with McKenna House policies and procedures, including daily chore completion, follow up as needed, and adherence to bed bug protocols
• Answering phones, greeting visitors, completing intakes, and managing general front office operations
• Maintaining strict confidentiality and discussing resident or program information only with authorized Salvation Army Officers and employees

Property Management Support

This role communicates property related concerns to maintenance volunteers and maintains records of inspections and reported issues. Responsibilities include assisting with supply inventories, tracking purchase needs, and informing the Shelter Director of any issues requiring attention.

Program Support

This position reviews required logs and records and helps ensure continuity of information by reviewing reports from outgoing staff. The role coordinates with the volunteer house chef to order and track USDA food, New Hampshire Food Bank items, and other gifts in kind to support pantry operations and maintain organized food storage.

Other Responsibilities

Other duties may be assigned by the Commanding Officer or Shelter Director in accordance with The Salvation Army policies and procedures.

Qualifications

• High school diploma or general education degree and one year of related experience
• Posses a valid Driver's License
• Basic computer knowledge with Microsoft Suite

Compensation and Benefits

• Generous paid time off
• Paid holidays
• Sick leave
• Personal days
• Bereavement Leave
• Excellent medical, dental, and vision benefits
• Short-term and long-term disability
• Retirement plan

*Benefits may vary based on position classification and eligibility.